Jeffrey Arauz Gonzalez
Lancaster,CA
Overview
10
10
years of professional experience
Work History
Fleet Service Agent
Envoy Air Inc.
Los Angeles, CA
07.2015 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Connected electrical power units and service hoses to aircraft.
- Operated equipment to support on-ground operations in between flights.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Collected, sorted and checked baggage tags against flight lists.
- Participated in regular safety drills and training sessions.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Education
High School Diploma -
Parkway Christian School, Inc.
Spring, TX09-2011
Skills
- Baggage tag checks
- Water service
- Weight/balance loading
- Arrival/departure procedures
- Marshaling aircraft
- Pushback and towing
- Heavy lifting
- Loading and unloading
- Aircraft greeting
- Passenger assistance
- Ramp generator operation
- Baggage management
- Ramp checklist completion
- Ramp service
- Baggage handling
- Workload management
- Aircraft sanitation
- Aircraft interior cleaning
- Aircraft tug operation
- Aircraft towing
- Aircraft servicing
- Flexible schedule
- Dependable and responsible
Timeline
Fleet Service Agent
Envoy Air Inc.
07.2015 - Current
High School Diploma -
Parkway Christian School, Inc.