Jeffrey Gorton
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Highly motivated with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
12
12
years of professional experience
Work History
Senor Account Manger
England Logistics
03.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implement strategies with vendors to increase client retention and generate larger deals.
- Identify untapped resources to generate resources to increase profit margin and sales productivity.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Sales and Service Expert
Les Schwab
02.2019 - 02.2021
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Accessed customer needs by analyzing their current programs, identifying areas to improve on or replace with more suitable products.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Sales and Service Technician
Superior Tire Service Inc.
03.2012 - 02.2019
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Input customer sales information into POS system to process orders.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Utilized consultative sales approach to offer products to meet customer needs.
- Maintained receipts and trip mileage to properly file on-time expense reports.
- Addressed each customers' needs and wants to recommend suitable product options.
- Used consultative sales approach to understand and meet customer needs.
- Supported customers continuously from sales process to product set-up and use.
- Serviced existing accounts on regular basis to maximize revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Education
GED -
Monroe Community College
Monroe WA04.2012
Skills
- Business Negotiation
- Business Development
- Strong Lead Development Skills
- Time Management
- Account Management
- Prospecting and Cold Calling
- Cold Calling Skills
- Outbound Telephone Marketing
- Sales
- Upselling
- Networking Skills
- Salesforce Training
- Employee Mentoring
- Client Relations
- Goals and Performance
- Business Needs Assessment
- Sales Tactics
- Sales Forecasting
- Sales Reporting
Accomplishments
- Business Development & Networking: - Developed strong relationships with key vendors and businesses which streamlined the sales process for large scale deals. Initiated two key partnerships which resulted in 200% volume growth and up to 40% increased margin per deal.
- Started a sales team alone and built it to a team of 4 account managers while developing and managing my own clients. I did this while developing using and improving on sales tactics. I developed my own nation wide network of resources, creating alternative options and revenue sources for clients in highly competitive markets.
About me
I am born and raised in the pacific northwest, the birthplace of the salmon and steelhead industry. I come from a long line of fisherman so I naturally gravitated towards it. Now most of my spare time is spent with my family or fishing when i have the time.
Timeline
Senor Account Manger
England Logistics
03.2021 - Current
Customer Sales and Service Expert
Les Schwab
02.2019 - 02.2021
Sales and Service Technician
Superior Tire Service Inc.
03.2012 - 02.2019
GED -
Monroe Community College