Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Gould

Irmo,South Carolina

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

49
49
years of professional experience

Work History

Manager /Small Business Owner

Columbia Engravers
Columbia, SC
06.1975 - 10.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.

Outdoor Enthusiast

Academy Sports
Columbia, SC
06.2014 - 07.2024
  • Developed and implemented strategies for improving process flow, reducing costs, and increasing customer satisfaction.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on store operations, policies, and procedures.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Built relationships with customers by providing friendly customer service.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.

Garden Center Sales Associate

Walmart
Irmo, SC
08.2009 - 02.2014
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with loading purchases into their vehicles.
  • Provided expert advice on plants, products, and services.
  • Operated cash register to process customer payments.
  • Maintained knowledge of current sales and promotions.
  • Stocked shelves with merchandise and ensured displays were attractive and organized.
  • Inventoried stock items and restocked shelves as needed.
  • Trimmed dead or dying foliage from live plants in store.
  • Assisted in the setup of seasonal displays for various holidays.
  • Swept floors, cleaned windows, and dusted surfaces regularly.
  • Performed basic maintenance tasks such as watering plants or pruning shrubs.
  • Answered customer inquiries regarding prices, availability, and product features.
  • Adhered to safety procedures while operating equipment such as forklifts.
  • Cleared out older items to make way for new seasonal offerings with skilled use of sales displays and special pricing.
  • Maintained well-stocked, organized and attractively merchandised garden items.
  • Helped customers select optimal plants, tools and accessory purchases for specific needs.
  • Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
  • Moved large pallets and heavy items with pallet jacks and forklifts.
  • Managed customer orders smoothly, processed payments and helped with bulky or heavy loads.
  • Welcomed customers, answered questions and offered to assist with choosing, locating and accessing products.
  • Watered and pruned plants according to specific needs for plant type.
  • Answered telephone calls to provide information to customers about products in lawn and garden department.
  • Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
  • Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
  • Stocked shelves, racks and tables with new or transferred merchandise.
  • Recommended, selected and helped locate or obtain merchandise for customers.
  • Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
  • Created pricing labels for displayed products with pricing guns and label makers.
  • Assisted with visual display maintenance, sign pricing and information changes and organization of garden center equipment.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.

Education

High School Diploma -

AC Flora High School
Columbia, SC
05-1968

General Studies

Georgia Southwestern State University
Americus, GA

Skills

  • Customer Service & Assistance
  • Staff Development
  • Marketing
  • Expense Tracking
  • Operational Efficiency
  • Strategic Planning
  • Business Development

Timeline

Outdoor Enthusiast

Academy Sports
06.2014 - 07.2024

Garden Center Sales Associate

Walmart
08.2009 - 02.2014

Manager /Small Business Owner

Columbia Engravers
06.1975 - 10.2024

High School Diploma -

AC Flora High School

General Studies

Georgia Southwestern State University

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Jeffrey Gould