Jeffrey Gould
Westminster,CO
Summary
Knowledgeable and Hands-on District Manager with demonstrated leadership and interpersonal skills. Goal-oriented manager with over 5 years experience related to multi-site management, team leadership, and operational optimization. Demonstrates strong analytical, communication, and decision making skills. with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Academy Training Manager
CAVA
03.2023 - Current
- Assisted in recruiting, hiring and training of external general managers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored store financial performance, set budgets, and controlled expenses.
- Expanded internal talent pipeline by guiding high-potential employees through structured leadership development programs.
- Assisted with comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Communicated all learning and performance objectives, schedules, and training assessments to Director of Training, Regional Leader, and Area Leader.
Director of Operations
Smashburger
10.2020 - 03.2023
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Traveled to over seven locations per week to provide support and perform reviews of individual managers and employees.
- Maintained strict compliance with company regulations and policy. As well, enforced compliance with local, state and federal regulations.
- Achieved consistent compliance with health and safety regulations, with all seven locations passing company food safety and quality audits.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered a culture of collaboration and open communication among restaurant managers in the district, leading to increased efficiency and overall success.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Training General Manager
Smashburger
03.2018 - 10.2020
- Empowered employees with personalized coaching sessions, equipping them with tools for success in both their personal lives and professional careers.
- Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
- Collaborated with department heads to identify areas of improvement and develop targeted training solutions.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Preformed all General Manager functions for my location. As well, provided support to entire market with training and coverage.
Director of Catering
Whole Food Market
01.2017 - 03.2018
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management for catering events.
- Organized employee training sessions on topics related to customer service best practices, food safety compliance, and effective communication skills among team members.
- Coordinated logistics of off-premise events, including transportation arrangements for catering equipment and staff members to ensure seamless execution at the venue site.
- Worked with chefs to plan menus according to client needs and budgets.
- Worked flexible hours across night, weekend, and holiday shifts.
General Manager of Operations and Sales Lead
Jersey Mike's Subs
09.2015 - 01.2017
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Multi-Unit Manager
Whole Food Market
01.2010 - 09.2015
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
- Negotiated contracts with vendors to secure best pricing options for goods and services required at each location.
Education
Associate of Business Management -
Austin Community College
Austin, TX01-2007
Skills
- Multi-unit management
- P&L management
- Training and development
- Exceptional interpersonal skills
- Troubleshooting expertise
- Business administration
- Proficient in Microsoft Excel, Word
- Employee performance evaluation and monitoring
- ServeSafe Manager and Proctor
- Standard operating procedures
Accomplishments
SMASHBURGER
- Trained CEO, District Managers, General Managers, Store Managers, and other department leads. Assisted market leaders with training and transitioning of 10 General Managers. (Training General Manager)
- Successfully managed general managers for seven locations - achieving all targeted performance metrics. (Director of Operations)
- Received company recognition for having all restaurant pass their food safety and food quality audits. (Director of Operations)
CAVA
- Increased sales by 19% while reducing food costs by 2.1% during span of 1.5 years (Academy Training Manager)
- Passed all food safety audits with exceptional high scores. Established weekly food safety meetings with developing leaders in the market - closing the gap of food safety knowledge that exist when General Manager isn't in their unit.
Certification
Restaurant Management
- ServSafe: Food Protection Manager
- ServSafe: Alcohol
Training
- ServSafe: Food Manager Proctor
- ServSafe: Alcohol Exam Proctor
- StateFoodSafety: Food Manager Proctor
People & Culture
- Diversity and Inclusion in the Workplace
- Crucial Conversations Certification
Timeline
Academy Training Manager
CAVA
03.2023 - Current
Director of Operations
Smashburger
10.2020 - 03.2023
Training General Manager
Smashburger
03.2018 - 10.2020
Director of Catering
Whole Food Market
01.2017 - 03.2018
General Manager of Operations and Sales Lead
Jersey Mike's Subs
09.2015 - 01.2017
Multi-Unit Manager
Whole Food Market
01.2010 - 09.2015
Associate of Business Management -
Austin Community College