Jeffrey Graham
Florissant,MO
Summary
Human Services professional eager to contribute to business and community success. Experience providing quality work building and maintaining community relationships. Brings reliability and decision making skills, combined with focus on customer satisfaction and teamwork.
Overview
15
15
years of professional experience
Work History
Mate/Crew Member
Trader Joe's
Creve Coeur, MO
04.2014 - Current
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supported retail associates to drive quality performance and experiences for guests.
- Implemented sales and shelving strategies to achieve and surpass revenue targets.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained store staff by recruiting, orienting and training employees.
- Managed special store projects to improve store-wide processes and operations.
- Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Employment Transition Manager
Easter Seals Midwest
St Louis, MO
09.2013 - 04.2014
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Placed individuals in jobs based on skills, abilities and interests.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Provided timely interventions by returning phone calls and following up on job leads.
- Assisted clients in obtaining information regarding benefits and compensations.
- Sourced, qualified and conducted screening interviews with job candidates.
- Contacted job applicants to inform of application status.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Associate Director of Employment
Easter Seals Midwest
St Louis, MO
05.2012 - 09.2013
- Lead and Manage a team of department managers, recruiters, and employees to ensure satisfactory performance
- Working with staff to build community business partners
- Interpret and enforce program funding contract terms and conditions
- Organize and maintain program Billings and manage budgetary operating cost
- Monitor and communicate information with stakeholders
- Maintain and negotiate budget with program finders
- Partnered with colleagues to identify prospects and align strategies.
- Managed client relationships to deliver high levels of client satisfaction, trust and strong partnerships.
- Organized business-critical meetings to mobilize leadership team.
Employment Manager
Easter Seals Midwest
St Louis, MO
01.2012 - 05.2012
- Supervise and ensure quality performance of a team of field staff
- Negotiation with local businesses to hire and retain clients
- Initiate actions regarding government funding, compliance, and policy changes
- Monitor and evaluate assigned programs for quality assurance
- Ensure fiscal responsibility by monitoring income and expenses
Community Living Manager
Easter Seals Midwest
St Louis, MO
07.2009 - 01.2012
- Responsible for overall program effectiveness, resource planning, client development, and staff management
- Hire and train staff in department policies and ensure satisfactory performance
- Develop and monitor assigned client support plans to meet government funding standards
- Ensure fiscal management of program
Education
Bachelor of Science - Human Services
Hannibal-LaGrange University
Hannibal, MO05.2001
Skills
- Project Leadership
- Interpersonal Problem Solving and Conflict Management
- Marketing
- Goal Driven
- Schedule management
- Customer Service
- Community relations management
- Customer support and assistance
- Client meetings
- Supervision & leadership
- Excellent communication skills
- Independent Decision making
- Inventory
- Budgeting
- Organizational Leadership
- Staff Development
- Audit Preperation
- Experience with State Funding
Timeline
Mate/Crew Member
Trader Joe's
04.2014 - Current
Employment Transition Manager
Easter Seals Midwest
09.2013 - 04.2014
Associate Director of Employment
Easter Seals Midwest
05.2012 - 09.2013
Employment Manager
Easter Seals Midwest
01.2012 - 05.2012
Community Living Manager
Easter Seals Midwest
07.2009 - 01.2012
Bachelor of Science - Human Services
Hannibal-LaGrange University