Jeffrey Gramza

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Placed accurate orders for roofing shingles, vinyl siding and cultured stone for large retailers across the country. Ensured their orders were delivered on time. Received over 100 phone calls per day regarding product information questions and addressing possible product warranty claims.

Supported two sales reps. Worked along side the art department on graphic designs and placed orders from customer for made-to-order glassware. Ensure accuracy and timeliness of delivery.

• Responded to customer requests for products, services, and company information.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.