Accomplished, goal-focused, and versatile professional with a robust background in managing all aspects of property and casualty insurance operations. Expertise includes franchising and state sales, production, call center management, mergers and acquisitions, product management, workflow design, and task allocation. Proven track record in developing and executing strategic plans that enhance business efficiency and productivity while adeptly navigating operational challenges through exceptional problem-solving skills. Recognized for effective leadership in mentoring cross-functional teams to meet objectives and fostering long-term relationships with professionals at all levels through outstanding communication and interpersonal abilities.
Overview
18
18
years of professional experience
Work History
President
BLT Advisors LLC
03.2022 - Current
Advise private equity firms on potential acquisitions within the insurance sector
Analyze the insurance market and identify potential acquisition targets that align with the investment criteria and objectives of private equity clients
Perform due diligence on potential acquisition targets to assess their financial health, operational efficiency, regulatory compliance, and growth potential
Vice President, Specialty Insurance Division
Summit Risk Advisors LLC
03.2020 - 02.2022
Provide direct oversight of the operations of the Rainbow Insurance Call Center in Margate, Florida
Oversaw Service, and the Underwriting departments in Margate, Florida, as well as multiple retail offices across Florida and California
Took charge of directing and strategizing customer relationship-building and lead-generation activities
Broadened company brand awareness by actively participating in trade shows and client meetings and cultivating relationships with prospects and partners
Established performance goals for the department while coordinating feedback on methods to attain those milestones
Worked closely with customers to identify and address problems promptly
Career Highlight: Devised a propriety CRM system in collaboration with developers, increasing call center revenue from $4M to $6.5M within nine months
Vice President, Florida
Freeway Insurance Services LLC
10.2011 - 11.2018
Company Overview: (Confie Insurance Group Holdings, Inc.)
Expertly identified and hired several private equity groups to manage acquisition platforms
Seek areas of improvement within the company, executed streamlining of business process flows, closed nineteen agency acquisitions
Managed and maintained all projects within time and budget constraints to drive performance improvement
Rendered direct oversight to daily operations of a multimillion-dollar company and to fifty and casualty (P&C) agencies with more than 100 employees to increase productivity while coaching staff on best practices and protocols
Effectively led cross-functional initiatives toward the fulfillment of business goals for bottom-line profits
Career Highlights: Strategically reduced regulatory risk by observing strict compliance with insurance and safety regulations; Teamed up with Sales and Marketing departments, which maximized revenue growth from $2M in 2011 to $15M in 2018; generated profit from $0 to $5.6M; and boosted productivity through data analysis in 2018
Lessened financial discrepancies through keen monitoring of budget and payroll operations
Succeeded in exceeding goals through in-depth analysis of development strategy effectiveness and creation of alternative approaches
(Confie Insurance Group Holdings, Inc.)
Vice President Operations | Director of Franchising
FedUSA–Amigo International Insurance Services Inc.
08.2007 - 10.2011
Offered practical support to franchise partners in achieving or surpassing growth and development targets through internal support process management
Demonstrated industry expertise in developing and implementing the following systems and initiatives: Effective organizational systems for reports, agendas, contracts, and records; New revenue streams through ancillary products; New and effective policies, regulations, and standards; Innovative programs to enhance employee loyalty and minimize turnover; and Key performance indicators (KPI) to track, compute, and evaluate the effectiveness of insurance operations and employee productivity
Determined and resolved complex issues which negatively affected business operations
Managed marketing campaigns and drove membership acquisition and business development efforts to expand brand awareness
Headed the execution of new enterprise software solutions for sales reporting and all corporate communications to improve information-sharing initiatives
Spearheaded complex projects, program initiatives, and technological integrations
Fulfilled various human resources tasks that included recruiting and mentoring several internal candidates for potential management positions, evaluating teams, and developing opportunities for improvement
Communicated with support teams to address issues with product, service, or accounting areas and with local organizations and community groups to assist community outreach campaigns
Career Highlights: Played a vital role in maximizing operational efficiency through staff development and business planning; Drafted and presented daily operational and sales reports while pursuing leads, which generated new clients and franchisees and identified improvement areas; Boosted revenue streams by dealing with cost reduction, schedule management, and variance and risk analysis toward corrective action application
Education
Coursework - Sales and Marketing
Palm Beach Community College
Lake Worth, FL
Skills
Revenue growth strategies
Data collection and analysis
Budget management
Systems implementation expertise
Regulatory oversight
Operational turnaround leadership
Strategic business development
Policy development
Offshore and onshore operations oversight
Franchise development and support
Implementation of strategic plans
Effective team leadership
Building effective teams
Qualifications Summary
An accomplished, goal-focused, and versatile professional with experience overseeing all facets of property and casualty insurance operations encompassing franchising/ state sales, production, call center operations, mergers and acquisition, product management, and workflow design and task allocation. Adept at developing and implementing strategic plans and programs to streamline business efficiency and productivity. Equipped with outstanding problem-solving abilities in addressing operational problems and negotiating skills in persuading and securing new leads, keynoted as an effective leader, able to successfully manage and mentor cross-functional teams to attain established objectives and armed with exceptional communication and interpersonal aptitudes in cultivating long-term working relationships with professionals at all levels.
Earliercareer
Affirmative Insurance Holdings, Chicago, IL, Florida State Sales | Operations Management
Fed USA Insurance & Financial Services, Inc., Lake Worth, FL, Owner
License
Life, Health, and Property and Casualty License, Tennessee, 02/28/26
Tennessee Real Estate Affiliate Broker License
Timeline
President
BLT Advisors LLC
03.2022 - Current
Vice President, Specialty Insurance Division
Summit Risk Advisors LLC
03.2020 - 02.2022
Vice President, Florida
Freeway Insurance Services LLC
10.2011 - 11.2018
Vice President Operations | Director of Franchising
FedUSA–Amigo International Insurance Services Inc.
Managing Member & Non-Equity Partner at Raiken Law, LLC & Adeptus Advisors, LLCManaging Member & Non-Equity Partner at Raiken Law, LLC & Adeptus Advisors, LLC