Jeffrey Grubb

Responsible for overseeing the day to day operations of Tforce freight service center in Charlotte, NC.Analyzed operational data to improve Safety, Service and Productivity. Collaborates with supervision staff to effectively manage the team of Clerical,Dock,Local and Road drivers .This team consist of 4 supervisors,3 clerks,23 Local drivers ans 5 Road drivers.Participate in weekly Sales Operations meetings.

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Motivated and trained employees to maximize team productivity.
• Managed internal operational standards and productivity targets.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Compiled training materials for new employees and tracked skill development.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Analyzed department metrics and performance and reported findings to management.
• Tracked company equipment, tools and technology to manage inventory.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Completed bi-weekly payroll for 30 employees.
• Interceded between employees during arguments and diffused tense situations.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Used fork lifts, hand truck, and pallet jacks to move materials on dock.
• Operated computer systems and internal software to track and record cargo movements.
• Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
• Followed verbal and written instructions to properly move and ship products.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
• Secured cargo using chains, load bars, wood blocks, and straps.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Participated in training and safety drills to prepare for emergency situations occurring on dock.
• Trained team members to use proper loading and unloading techniques and comply with safety procedures.
• Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
• Worked with team members to move and load cargo properly and safely.
• Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
• Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
• Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Screened visitors and issued badges to maintain safety and security.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Input data into spreadsheets and databases.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Informed and supported business leaders through consistent communication and administrative support duties.

• Followed verbal and written instructions to properly move and ship products.
• Used fork lifts, hand truck, and pallet jacks to move materials on dock.
• Secured cargo using chains, load bars, wood blocks, and straps.
• Used hand-held scanners and physical logs to accurately track item movements.
• Inspected cargo for proper packaging to meet safety and security regulations.
• Kept storage areas organized, clean, and secure to fully protect company assets.
• Participated in training and safety drills to prepare for emergency situations occurring on dock.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
• Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
• Operated computer systems and internal software to track and record cargo movements.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Verified documentation and condition of freight to assure quality standards were achieved.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Assembled pallets and crates for secure transportation of materials.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Unpacked and repacked items in different quantities and configurations for shipment.