Jeffrey Haider
Aurora,CO
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
6
6
years of professional experience
Work History
Supervisor
Aftermath Services
Denver, CO
09.2022 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
Usher
Denver Broncos
Denver, CO
03.2021 - 05.2024
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
- Provided information regarding events, facilities, and services.
- Ensured that emergency exits were not blocked or obstructed.
- Maintained order throughout the event venue.
- Monitored guest behavior to ensure compliance with safety regulations.
- Informed security of any suspicious activity or persons on premises.
- Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.
- Distributed programs and other materials to guests as needed.
- Collected tickets at entrances and exits when required.
- Answered questions from guests about events, venues, times..
- Adhered to all safety protocols while performing job duties.
- Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
- Provided assistance to people with disabilities who require special accommodation.
- Checked coats and bags for prohibited items before allowing entry into the venue.
- Actively monitored crowd control during large gatherings.
- Directed crowds away from restricted areas or hazardous locations.
- Attended staff meetings regularly to discuss improvements in customer service procedures.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Determined authenticity and applicability of presented tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
Assistant Manager
Murphy Express
Centennial, CO
05.2018 - 09.2022
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
Education
Bachelor of Science - Business Management
College America - Cheyenne
Denver05-2018
Skills
- Strategic Planning
- Process Improvement
- Inventory Control
- Data Analytics
- Staff Management
- Business Development
- Training and mentoring
- Policy Enforcement
- Inventory Oversight
- Complex Problem-Solving
- Processes and procedures
- Staff Development
- Goal-Oriented
- Employee Motivation
- Staff Discipline
Timeline
Supervisor
Aftermath Services
09.2022 - Current
Usher
Denver Broncos
03.2021 - 05.2024
Assistant Manager
Murphy Express
05.2018 - 09.2022
Bachelor of Science - Business Management
College America - Cheyenne
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