Jeffrey Haley
Leander,Texas
Summary
Goal-oriented, hands-on manager with distinguished experience in the iPaaS and Enterprise Application Integration industries and proven leadership abilities. Thrives on team collaboration within the organization (Product, Sales, R&D, and Support) and direct customer engagements. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Customer Success Director
Boomi, LP
2022.09 - Current
- Ensure adoption, verify outcomes, maximize retention, and identify growth opportunities for high-touch customers ranging from $250K - $1,5M ARR.
- Review and analyze customer feedback, incorporating valuable suggestions into future product iterations
- Manage overall post-sales account success by employing cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Support.
Cloud Product Specialist IPaaS
Informatica
2020.09 - 2022.08
- Provide Presales technical guidance and collaboration with Sales and customers to discover the customers’ challenges and requirements
- Provide technical demonstrations/proof of concepts/workshops for customer technical evaluation driving revenue and growth
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Principal Solutions Consultant
Informatica
2020.09 - 2022.08
- Contributed to company growth by consistently exceeding sales targets by 10-20% through effective prospecting, negotiation, and closing techniques.
- Identify and understand business and technical issues where solutions will have a positive impact
- Provide value assessment for business and technical value, feasibility, and return on investment
- Assist customers and prospects in developing business cases for acquiring solutions
Senior Director, Global Partner Solutions Architecture
Jitterbit
2019.05 - 2020.09
- Act as player and coach building and managing a team of cross-functional Solution Architects and Subject Matter Experts
- Works cross-functionally internally and externally, with R&D, Products, Customer Success, Marketing, Sales, and Presales organizations, to validate, socialize, and deliver repeatable solutions in the Enterprise iPaaS marketplace
- Engages in customer-facing activities supporting all Alliance, Channel, and customer sales processes.
Senior Presales Manger
Dell Boomi
2016.09 - 2019.05
- Build skills development and tracking processes
- Drive revenue and growth for the Western Region Presales Engineering Team
- Provide expert technical resources in support of sales opportunities spanning Commercial (high velocity) and Enterprise (strategic) sales
- Drive focus with cross-business, cross-functional resources identifying business and technical process improvement opportunities for customers
Customer Success Director
Boomi, LP
2016.09 - 2019.05
- Ensure adoption, verify outcomes, maximize retention, and identify growth opportunities for high-touch customers.
- Review and analyze customer feedback, incorporating valuable suggestions into future product iterations.
- Manage overall post-sales account success by employing cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Support.
Principal Solutions Lead
Informatica
2009.01 - 2016.09
- Provide pre-sales technical consultation working with abroad account team in support of customers’ buying and evaluation process
- Technically qualify opportunities, determine and discover needs, and validate proposed solutions for technical closure
- Sell solution value by relating requirements to business and technical value, feasibility, and return on investment
- Assist customers and prospects in developing business cases for acquiring solutions
B2B Domain Expert
Informatica
2009.01 - 2016.09
- Drive revenue and adoption across industries, emerging technologies, and verticals
- Assist sales force in qualification, strategic direction, competitive positioning, architectural design, differentiation, growth, and any further assistance required to drive software deals to closure
- Utilize cross-industry knowledge and experience to articulate products and solutions through aligning technology, industry, and business value.
Director Western Region Sales Engineering
IBM
2005.05 - 2009.01
- Manage all technical sales processes for Western Region North America, encompassing one-third of North American license and services revenue of IBM Ascential Software (InfoSphere) product suite ~$75M
- Built a strong team of fourteen Solution Architects and Presales Sales Engineers
- Defined enablement, building trust and value across teams through hands-on involvement.
Certified Consulting, I/T Specialist, Americas
IBM
2005.05 - 2009.01
- Subject matter expert and mentor for WebSphere Brand Products; WebSphere Transformation Extender and WebSphere Message Broker for all Americas IT Specialist Teams
- Designed, developed, and delivered WebSphere Proof of Technology assets used as employee, partner, and customer enablement tools
- Managed, designed, and participated in hands-on, short term pilot projects and proof of concepts to validate solutions.
Consulting I/T Specialist, West Region
IBM
2005.05 - 2009.01
- Member of Cross Brands Solutions technical SWAT team of technical leaders who understand customers’ business requirements with focus on translating these requirements into real-world solution architectures utilizing IBM software
- Subject matter expert and mentor for WebSphere Brand Products; WebSphere Transformation Extender, WebSphere Message Broker, and WebSphere DataPower integration
- Managed, designed, and participated in hands-on, short-term pilot projects and proof of concepts to validate solutions.
Managing Partner, Co-founder
Blue Vertex, LLP
2001.12 - 2005.05
- Hands-on mentoring of customer team members to design, develop, and test best practices for the WebSphere Transformation Extender
- Managed and led the team that architected and implemented a HIPAA transaction processing system to meet government compliance to standards by 2003
- Lead the definition of the solution architecture, design and component architecture, technical documentation, and joint application development sessions
Solutions Manager, Senior Systems Engineer
Mercator Software
1999.08 - 2001.12
- Provided overall project management, working with customers to define Mercator solution requirements
- Assisted in solution architecture, design, hands-on development, testing, integration testing and production implementation of the final solution for customer projects and proof of concepts
- SME for Mercator, product consulting, prototype development, building industry focused custom demonstrations
- Developed technical proposals, responded to requests for information (RFI) and requests for proposal (RFP).
Director ERP Integration Services
SynQuest, Inc.
1996.11 - 1999.08
- Assembled a team of top integration designers and external consultants to develop a certified SAP integration between SynQuest’s manufacturing Manager and SAP R/3.1h and R/4.0b
- Defined functional and detail design requirements to certify the interface in a short time frame within budget
- Responsible for customer implementation scheduling, requirements definition, gap analysis, testing and final acceptance tests for all ERP integration services projects including SAP and JD Edwards.
Managing Partner, Co-founder
MESAI
1993.07 - 1996.11
- Provided consulting services, solution architecture design, development, testing, and implementation services to customers in regulated industries with a primary focus on the pharmaceutical industry
- Performed the analysis, design, development, integration, testing and implementation in support of the Manufacturing Execution Systems (MES) applications for the world’s largest pharmaceutical manufacturing company.
Systems Engineer
St. Onge Company
1990.04 - 1993.07
- Collaborated with the customer executive team to define business requirements and systems goals for a green field Pharmaceutical automation warehouse
- Participated in system development life cycle from requirements analysis through system implementation.
- Developed custom software solutions for various business needs, resulting in improved productivity.
Education
Industrial Automation -
Harrisburg Area Community College
Lancaster, PA01.1990
Industrial Electricity and Electronics -
Stevens Technical Institute
Lancaster, PA01.1982
Aviation Electronics Systems -
Memphis Naval Air Station
Millington01.1976
Skills
- Player, Coach
- Value & Solution Selling
- Cross Industry Expertise
- Team Collaboration & Consensus Building
- Cloud & Hybrid Data Integration
- Mentoring & Enablement
Certification
- IBM Certified Professional – Certified Consulting I/T Specialist
- AWS Certified Cloud Practitioner
- Boomi Certified – Associate Integration Developer, Development & Application Architecture
Timeline
Customer Success Director
Boomi, LP
2022.09 - Current
Cloud Product Specialist IPaaS
Informatica
2020.09 - 2022.08
Principal Solutions Consultant
Informatica
2020.09 - 2022.08
Senior Director, Global Partner Solutions Architecture
Jitterbit
2019.05 - 2020.09
Senior Presales Manger
Dell Boomi
2016.09 - 2019.05
Customer Success Director
Boomi, LP
2016.09 - 2019.05
Principal Solutions Lead
Informatica
2009.01 - 2016.09
B2B Domain Expert
Informatica
2009.01 - 2016.09
Director Western Region Sales Engineering
IBM
2005.05 - 2009.01
Certified Consulting, I/T Specialist, Americas
IBM
2005.05 - 2009.01
Consulting I/T Specialist, West Region
IBM
2005.05 - 2009.01
Managing Partner, Co-founder
Blue Vertex, LLP
2001.12 - 2005.05
Solutions Manager, Senior Systems Engineer
Mercator Software
1999.08 - 2001.12
Director ERP Integration Services
SynQuest, Inc.
1996.11 - 1999.08
Managing Partner, Co-founder
MESAI
1993.07 - 1996.11
Systems Engineer
St. Onge Company
1990.04 - 1993.07
Industrial Automation -
Harrisburg Area Community College
Industrial Electricity and Electronics -
Stevens Technical Institute
Aviation Electronics Systems -
Memphis Naval Air Station
- IBM Certified Professional – Certified Consulting I/T Specialist
- AWS Certified Cloud Practitioner
- Boomi Certified – Associate Integration Developer, Development & Application Architecture
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