Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jeffrey Haley

Engineering Leader
Austin,TX

Summary

Seasoned technology and engineering leader with a proven track record of driving success across both dynamic startups and established, tech-enabled companies. Excel in building high-performing teams focused on culture and delivering outcomes.

While my skills have broadened over the years to become more business-minded, my engineering skills have remained sharp. I remain well-versed in full-stack development, scalable cloud architectures, and data mesh-enabled analytics.

Overview

19
19
years of professional experience
6
6
years of post-secondary education

Work History

Engineering Manager

Indeed
10.2021 - Current
  • Drove high-level strategic planning of development efforts across Hire's data architecture to unlock Indeed data advantage as key competitive differentiator.
  • Established and led team of 8 engineers, delivering data mesh platform, enabling analytics and reporting Indeed Hire line of business.
  • Partnered with Sales and SLT to identify and solve sales onboarding cycle, unblocking business to scale from $2.2MM/year to projected $15MM/year in under under 6 months.
  • Established and led team of 12 consisting engineers and cross functional members to reduce sales cycle and and client onboarding,
  • Worked with SLT to establish key business metrics enabling Hire to measure business outcomes and drive OKRs for development teams.
  • Interviewed and over 75 engineers attracting and retaining top talent for greater Indeed.
  • Mentored and guided teams on how to how best to organize on delivering quality fast by fostering scrum shift left mindset where automated testing was paramount for high quality while improving delivery times.

Engineering Manager

NICE Ltd.
08.2018 - 11.2021
  • Pivoted from Director leadership to establish team of expert ACD engineering talent to develop and scale Enlighten AI Call Routing for NICE.
  • Led architectural and cultural shift of AI Routing product, eliminated deployment downtime in product releases. Reducing complex multi-month deployment effort across multiple teams and clients to daily zero downtime SASS deployment for all customers simultaneously.
  • Moved architecture from hosted single tenant monolithic deployments to multi-tenant zero downtime Kubernetes solution in AWS. Greatly reducing hardware costs and eliminating manual deployment and testing steps.
  • Hiring upwards of 15 developers, created thriving team culture of accountability and engagement.
  • Mentored junior software engineers, providing careful guidance of development strategies and education on innovative development techniques.

Sr. Director of Engineering

Mattersight
06.2014 - 08.2018
  • Over 4-year period, hired over 30 developers and built out 3 teams that oversaw Analytics Portal, User Management, and ETL products.
  • Provided hands-on coaching to junior engineers and mentored managers to build team cultures of safety and accountability.
  • Drove high-level strategic planning of development efforts across multiple projects, including SSO, Workforce Management, Call Cluster Analytics, Voice Transcription Analytics, HTML5, and 508 compliance.
  • Actively worked with Sales and Product to develop Performance Mangement system for call centers. Driving $10MM+ in yearly revenue.
  • Actively led security compliance, representing engineering during formal audits. Implemented policies and procedures for engineering to ensure all teams met PCI and MITRE standards.
  • Worked closely with sales and customers to design and estimate proposals with large healthcare providers, ranging from smaller SSO integrations to larger Coaching Applications.

Senior Software Engineer

ELoyalty
04.2008 - 06.2015
  • Worked closely with product team on many projects to define product and gather requirements. While transferring requirements to architectural design and implementation implementation through delivery and maintenance.
  • Designed and implemented call center clustering algorithm analyzing 10M calls monthly allowing organization to identify outlier and problem calls.
  • Designed ETL process OLAP data cube driving drill down reporting around call center agent performance.
  • Maintenance of style guide, establishing UI standards and development of reusable UI widget framework. Leveraging Bootstrap, jQueryUI in conjunction with Backbone.
  • Development security lead, passed multiple PCI and MITRE audits
  • Led senior and junior developers, reviewing code for design, implementation, reusability standards and quality

Programmer Analyst

Athenium
09.2006 - 03.2008
  • Worked daily with 5+ customers to design and implement complex insurance audit questionnaires capturing leakage, cycle times and fraud.
  • Developed 30+ custom reports (JS and MySQL tech stack) for clients exposing key business metrics driving business investment and performance management of agents.
  • Worked with Product and QA to develop standard questionnaire and reporting offering simplifying client onboarding and development lifecycle.

Software Developer

Meditech
01.2005 - 06.2006
  • Worked with Admissions, Abstracting, Medical Records, and Quality Management applications product teams design and implement new features.
  • Develop conversion routines and queries for transferring patient data from other vendors to Meditech Systems, commonly with use of SQL.
  • Proficient in Meditech's proprietary functional languages: MAGIC, CS and NPR reporting language.

Education

Master of Science - Computer Science

Bridgewater State University
Bridgewater, MA
09.2004 - 05.2006

Bachelor of Science - Computer Science

University of Massachusetts Amherst
Amherst, MA
09.1999 - 05.2004

Skills

    Leadership

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Software

Kubernetes

Jenkins, GitlabCI

SQL Server

PHP

NodeJS

Postgres

Kotlin

Timeline

Engineering Manager

Indeed
10.2021 - Current

Engineering Manager

NICE Ltd.
08.2018 - 11.2021

Sr. Director of Engineering

Mattersight
06.2014 - 08.2018

Senior Software Engineer

ELoyalty
04.2008 - 06.2015

Programmer Analyst

Athenium
09.2006 - 03.2008

Software Developer

Meditech
01.2005 - 06.2006

Master of Science - Computer Science

Bridgewater State University
09.2004 - 05.2006

Bachelor of Science - Computer Science

University of Massachusetts Amherst
09.1999 - 05.2004

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Jeffrey HaleyEngineering Leader