Jeffrey Hall
Twentynine Palms,CA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Customer-oriented Store Manager offering over 24 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant manager.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Stater Bros. Company
Twentynine Palms, CA
09.2019 - 01.2024
- Developed strategies to maximize sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Planned special promotions or discounts based on market trends.
- Assessed operational efficiency of the store's departments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated and maintained store signage and displays.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Updated POS system with new products and promotional offers.
- Formed and sustained strategic relationships with clients.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained and mentored associates to teach daily tasks and procedures.
- Provided feedback on marketing campaigns to improve effectiveness.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Stater Brothers
Indio, CA
02.2017 - 09.2019
- Developed strategies to maximize sales and profitability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned special promotions or discounts based on market trends.
- Assessed operational efficiency of the store's departments.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated and maintained store signage and displays.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
High School Diploma -
Twentynine Palms High School
Twentynine Palms, CA06-2000
Some College (No Degree) - Business Management
Cerritos College
Norwalk, CASkills
- Supply Ordering
- Customer Service Management
- Employee Training
- POS Systems
- Store Operations Oversight
- Shift Scheduling
- Retail Inventory Management
- Promotional Planning
- Partnership Building
- Operations Management
- Competitor Monitoring
- Store Merchandising
- Payroll Management
- Team Development
- Loss Prevention
- Risk Management
- Talent Recruitment
- Staff Supervision
- Recruiting and Hiring
- Inventory Control
- Bank and Safe Deposits
- Accurate Cash Handling
- Special Events
- Operations
- Program Implementation
- Performance Reviews
- Customer Service
- Sales Professional
- Work Planning and Prioritization
- Policies and Procedures
- Leadership Development
- Staff Management
- Sales Strategies
- MS Office Proficient
- Multitasking and Organization
- Sales Expertise
- Customer Relations
- Reliable
- Store Opening and Closing Procedures
- Delegating Work
- Opening and Closing Procedures
- Vendor Management
- Product Merchandising
- Security System Monitoring
- Outstanding Communication Skills
Affiliations
- I have two teenage kids. Toby who is 16 and is on the High school Golf team. We love to go out whenever we can to spend quality time together just golfing and spending quality time together. Then there is Marley who is 14. She takes horse back riding lessons and is working towards becoming a Paramedic Firefighter. We balance all of our activities with love and understanding. I have been in retail my entire adult life and have developed many skills that have helped me in my personal life. Communication is key to everything.
Accomplishments
- I was awarded the top performing store award out of 172 other "Store Managers" when I was Managing the Indio location. This was a true team effort as this store has such an experienced and amazing team.
Certification
- I have completed the classes for the "WAFC" Western Association of Food Companies Certificate. I am working on getting the credits transferred to Cerritos college so that I can get my certificate.
Languages
English
Professional
Timeline
Store Manager
Stater Bros. Company
09.2019 - 01.2024
Store Manager
Stater Brothers
02.2017 - 09.2019
High School Diploma -
Twentynine Palms High School
Some College (No Degree) - Business Management
Cerritos College
- I have completed the classes for the "WAFC" Western Association of Food Companies Certificate. I am working on getting the credits transferred to Cerritos college so that I can get my certificate.
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