Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jeffrey Hall

Las Vegas,NV

Summary

Experienced Director of Banquets with a successful history of managing staff and increasing profits. Skilled in overseeing daily operations of the Banquet Department, upholding high hospitality standards, and building lasting customer relationships. A results-oriented leader with strong problem-solving skills and a commitment to exceptional customer service. Recognized for organization, dependability, and adeptness in juggling multiple priorities with a positive attitude, eager to take on extra duties to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Director of Banquets Operation

Westin Las Vegas Hotel, Casino & Spa
01.2022 - 03.2025
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maintained balance of floor and office presence.
  • Calculated and entered payroll to submit to accounting.
  • Attended weekly and daily meetings.
  • Established monthly training topic for department.
  • Interviewed and set up training module for new hires
  • Worked closely with sales team, stewarding team and culinary staff to gather and share information necessary for success of events.
  • Increased overall revenue by identifying opportunities to upsell clients on additional services and amenities.
  • Boosted client satisfaction by consistently delivering memorable events that exceeded expectations in terms of service, presentation, and ambiance.

Director of Banquets

Westin Arlington Gateway
09.2019 - 01.2022
  • Managed team of servers, housemen and bartenders.
  • Processed payroll for submitting to accounting.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Attended Pre-cons and Post-cons.
  • Acquired guest's signatures on Banquet checks.
  • Maintained quarterly linen, flatware, and glassware inventory.
  • Hired and trained new staff.
  • Maintained presence on event floors during events.
  • Wrote and administered employee performance appraisals.

Director of Banquet/Assistant F&B Manager

Radisson Hotel
06.2018 - 04.2019
  • Managed and completed schedules for a team of banquet servers, housemen, bartenders. And a team of restaurant server's and food runners.
  • Led weekly BEO meetings.
  • Implemented ways to help improve and drive up survey scores.
  • Managed and processed payroll for submission to accounting.
  • Administered appraisal performances.
  • Held team accountable for performance and documented as necessary with hotel progressive disciplinary policy.
  • Worked closely with Sales and Catering departments.
  • Maintained high level of communication with on-site clients during events.
  • Processed Banquet checks through POS system.

Banquet Manager

Royal Sonesta/Harbor Court
11.2009 - 11.2017
  • Managed and scheduled team of banquet captains, servers, housemen and bartenders.
  • Held daily pre-shift meetings with staff.
  • Maintained balance of office and floor presence.
  • Processed payroll for submission to accounting.
  • Ordered banquet supplies for department.
  • Processed banquet event checks through POS system.
  • Conducted monthly department meetings.
  • Implemented monthly training topics.
  • Help one on one quarterly meetings with each team member.

Director of Banquets

Baltimore Country Club
03.2007 - 11.2009
  • Motivated staff of 35 to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Helped create events for club members.
  • Worked closely with Board of Governors of Country Club.
  • Was involved with menu implementation, along with Executive Chef.
  • Assisted in management of restaurant and poll cafe.

Education

High School Diploma -

Withrow University High School
Cincinnati, OH
06.1983

Skills

  • Front of House Management
  • Safe Food Handling Practices
  • Collaborative team engagement
  • Effective task allocation
  • Assessing employee performance
  • Client relationship management
  • Proficient in POS terminal usage
  • Prioritization of tasks
  • Team development
  • Effective task management
  • Event execution proficiency
  • Creative problem-solving

Accomplishments

Received award for leader of the 3rd quarter 2024.

Banquet Department achieved a score of 90 percent for guest event survey success.

Increased department participation by 87 percent in yearly hotel surveys.


Certification

  • ServSafe Certified
  • TAMS Certified

Languages

English
Native or Bilingual

Timeline

Director of Banquets Operation

Westin Las Vegas Hotel, Casino & Spa
01.2022 - 03.2025

Director of Banquets

Westin Arlington Gateway
09.2019 - 01.2022

Director of Banquet/Assistant F&B Manager

Radisson Hotel
06.2018 - 04.2019

Banquet Manager

Royal Sonesta/Harbor Court
11.2009 - 11.2017

Director of Banquets

Baltimore Country Club
03.2007 - 11.2009

High School Diploma -

Withrow University High School

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Jeffrey Hall