Jeffrey Hammarquist
Manager
Acushnet,MA
Summary
Dynamic professional with extensive experience as a Front End Manager at Market Basket Grocery Store, excelling in team development and service excellence. Proven ability to implement operational procedures that enhance customer satisfaction and optimize resource allocation. Strong verbal communication skills complemented by precise cash handling expertise, driving revenue growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Elderly Caretaker
Self-employed
04.2021 - 08.2024
- Assisted elderly client with daily living activities, promoting independence and comfort.
- Monitored health status, noting changes and reporting concerns to Doctors.
- Maintained clean and safe environments by organizing and sanitizing living spaces.
- Supported meal preparation, ensuring nutritional needs were met for resident.
- Engaged client in social activities to enhance mental well-being and companionship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patient with bathing, grooming, dressing, and oral hygiene care in private residence.
- Assisted elderly clients with daily living activities, promoting independence and comfort.
Front End Manager
Market Basket Grocery Store
07.2010 - 04.2021
- Supervised front-end operations, ensuring compliance with company policies and quality standards.
- Trained and developed staff on customer service best practices and operational procedures.
- Implemented efficient checkout processes, reducing wait times and enhancing customer satisfaction.
- Developed training materials for new hires, promoting consistency in service delivery across departments.
- Enhanced visual merchandising strategies to improve product visibility and drive sales at the front end.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reviewed financial reports and trend forecasts.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Recorded financial transactions and performed account reconciliations.
- Monitored cash drawers in 25 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Education
High School Diploma -
Fairhaven High School
Fairhaven, MASkills
- Direct patient support
- Health assessment
- Personal care support
- Service excellence
- Team development
- Implemented standardized operational procedures
- Precise cash handling
- Strong verbal communication
- Team leadership
- Operations oversight
- Workforce development facilitation
- Effective resource allocation
Timeline
Elderly Caretaker
Self-employed
04.2021 - 08.2024
Front End Manager
Market Basket Grocery Store
07.2010 - 04.2021
High School Diploma -
Fairhaven High School