Jelissa Harris
Charlotte,NC
Summary
To obtain a positive position where it can be challenging and contribute to company growth. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Harmony Recovery Center
04.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
Supervisor
United Parcell Service UPS
09.2021 - 03.2024
- Communicated organizational needs, oversaw employees' performance, provided guidance, support, identified development needs, and managed reciprocal relationship between staff and organization so that each is successful.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
Line Worker
Fibrix Filtration
11.2020 - 02.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
Assistant Manager
Kentucky fried chicken
03.2020 - 11.2020
- Managed workflow, trained new hires, created and managed team schedules
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed approximately 20 incoming calls per day from customers
Credit Manager
Bestway Rental, Inc
12.2019 - 04.2020
- Handled incoming and outgoing calls, collections, start/change/cancel accounts, ensured company policies are followed, optimized profits by controlling costs, hired/trained/developed new employees, resolved customer issues
- Optimized credit approval and collection processes, improving operational efficiencies by over 95%.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
Customer Service Representative
Acceptance NOW
05.2018 - 08.2018
- Ensured company policies are followed, optimized profits by controlling costs, hired/trained/developed new employees, resolved customer issues
- Optimized credit approval and collection processes, improving operational efficiencies by over 95%.
Customer Service Specialist
Republic Services
09.2017 - 05.2018
- Optimized credit approval and collection processes, improving operational efficiencies by over 95%.
- Handled escalated calls calmly, finding resolutions that satisfied both company and customer''s needs.
- Managed high call volume while maintaining courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
BS in Biology -
Benedict College
01.2016
High school diploma -
High School Phillip O' Berry Academy of Technology
06.2012
Skills
- Training and mentoring
- Policy Enforcement
- Expectation setting
- Microsoft experience
- Goal-Oriented
- Employee Motivation
- Staff Management
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Discipline
- Operations Management
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Mental health support
- Client transportation
- Conflict resolution
- Crisis handling
- Patient observation
- Group facilitation
Certification
- WORK KEYS TEST
- Driver's License
Additional Information
Skills
- Edited, Composed, and word- processed all documents
- Worked with lawns and washing cars
- Worked with cooking in fast food
- Worked with customer service
Timeline
Behavioral Health Technician
Harmony Recovery Center
04.2024 - Current
Supervisor
United Parcell Service UPS
09.2021 - 03.2024
Line Worker
Fibrix Filtration
11.2020 - 02.2021
Assistant Manager
Kentucky fried chicken
03.2020 - 11.2020
Credit Manager
Bestway Rental, Inc
12.2019 - 04.2020
Customer Service Representative
Acceptance NOW
05.2018 - 08.2018
Customer Service Specialist
Republic Services
09.2017 - 05.2018
High school diploma -
High School Phillip O' Berry Academy of Technology
- WORK KEYS TEST
- Driver's License
BS in Biology -
Benedict College
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