Jeffrey Hastings
St. Charles,MO
Summary
Dedicated professional with proven performance in account management, sales and communication. I bring experience in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and relationship building. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acquisition Agent
New Western
03.2023 - Current
- Expand customer base by building relationships with agents, wholesalers and networking to find deals.
- Walk each property to get an idea of the overall condition.
- Run comps and analyze numbers to prepare offers for properties.
- Negotiate price and terms to acquire houses for our sales team.
- Attend all meetings and keep up with industry knowledge.
- Attend networking events to prospect and create new opportunities.
- Communicate with sellers and buyers to ensure smooth closings on sold properties.
Outside Sales Representative
Helitech
07.2022 - 03.2023
- .Responded quickly to meet customer needs and resolve problems.
- Meet with potential customers to understand their concerns and develop the best solution to solve their problems
- Prepare estimates for all leads visited and submit drawings and photos for all sold jobs.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Senior Rapid Response
Ultimate Software
09.2017 - 07.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Attend and complete all required trainings.
- Educate and train customers on the best use of their software.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Customer Success Manager
Yellow Pages
02.2015 - 09.2017
- Reviewed each advertising program to ensure it was performing to expectations and made adjustments as needed.
- Answered all concerns and questions in a timely manner to ensure the highest customer satisfaction.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients..
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
Service Advisor
Dave Sinclair Ford
01.2013 - 01.2015
- Assisted customers in a professional manner in order to achieve monthly performance quotas and maintain high client retention and satisfaction.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
Interdisciplinary Studies -
Lindenwood University
St. Charles, MO08.2022
Skills
- Skilled in:
- Microsoft Office Suite
- Customer Complaint Resolution
- Relationship Building
- Customer service abilities
- Persuasive Speaking
- Product Sales
- Polite communication skills
- Professional Networking
- Lead prospecting
- Business Development
Certification
Real Estate License
Timeline
Acquisition Agent
New Western
03.2023 - Current
Outside Sales Representative
Helitech
07.2022 - 03.2023
Senior Rapid Response
Ultimate Software
09.2017 - 07.2021
Customer Success Manager
Yellow Pages
02.2015 - 09.2017
Service Advisor
Dave Sinclair Ford
01.2013 - 01.2015
Interdisciplinary Studies -
Lindenwood University
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