Jeffrey Hayek
Springfield,VA
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in any environment. I strive for knowledge, anxious to work. I am a hardworking employee enthusiastic about learning Information Technology field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
2
2
Languages
1
1
year of post-secondary education
Work History
Sales Advisor
Best Buy
10.2023 - Current
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
Grocery Associate
Amazon Fresh
06.2022 - 08.2022
- During the summer - Work about 28 hours per week - Adept at using TC (TouchComputer) - Worked as a stocker, overseer, greeter - Took care of customers and assisted in Customer Service Department
- Elevated overall shopping experience through attention to detail when stocking shelves with easy-to-read labels facing forward.
- Participated in regular meetings with store management to discuss progress toward goals and identify areas for improvement within the grocery department operations.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
Sales Associate
Five Below
07.2019 - 09.2019
- Worked during the school year - Work about 18 hours per week - Adept in using the POS System - Efficient in getting work done and tending to customers - Worked as a cashier, stocker, cleaner, and greeter - Ensured that customers were well taken care of
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
Concession Stand Worker
Lee High School
01.2019 - 03.2019
- Worked in a concession stand - Experience in handling cash by hand - Communicated with children, adults, and coworkers of all ages
Education
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA 12.2023 - Current
Associate Degree in Information Technology - Information Technology
Northern Virginia Community College
Annandale, VA 08.2020 - 05.2023
High School Diploma -
Robert E. Lee High School
Springfield, VA 08.2016 - 06.2020
Academy Classes - Cyber Security And Networking
Thomas A. Edison Academy
Alexandria, VA 09.2019 - 06.2020
Skills
Adobe Photoshop/Premiere Pro/DreamweaverIT TroubleshootingTechnical SupportPC Hardware
Python Programming
MySQL Workbench
Data Entry
Critical Thinking
Networking issues
Proficient in Excel/Google Sheets
IT support experience
Information Security
Timeline
Bachelor of Science - Information Technology
George Mason University
12.2023 - Current
Sales Advisor
Best Buy
10.2023 - Current
Grocery Associate
Amazon Fresh
06.2022 - 08.2022
Associate Degree in Information Technology - Information Technology
Northern Virginia Community College
08.2020 - 05.2023
Academy Classes - Cyber Security And Networking
Thomas A. Edison Academy
09.2019 - 06.2020
Sales Associate
Five Below
07.2019 - 09.2019
Concession Stand Worker
Lee High School
01.2019 - 03.2019
High School Diploma -
Robert E. Lee High School
08.2016 - 06.2020