Jeffrey Hedlund
Portland,OR
Summary
Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions.
Self-starting Front Desk Coordinator with Six years of experience and training in leadership and Communication. Proactive problem-solver with dedication to workplace organization.
Driven and successful at delivering vital clerical support to internal teams and customers. Demonstrate abilities in analytical problem solving
Systematic Administrative assistant. Hardworking team-player with expertise at completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Peer Case Manager Intern
Central City Concern CCC
Portland , Oregon
04.2022 - Current
- Work with clients to improve life choices and maximize benefits of programs.
- Determine needed and relevant care based on each client's cognitive abilities and current needs.
- Educate potential mentee’s on available services and processes to engage in program.
- Oversee day-to-day activities of residents in The Peer mentor program
IT Support Specialist
Core Packet Llc
Portland , Oregon
03.2012 - 01.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Owner/Operator
Greg’s Auto, Premier Motors, And Portland Auto Gro
Portland , Oregon
08.2003 - 04.2011
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Education
Hi School Completion/Associates Degree - Small Business Entrepreneurship/Sociology
Portland Community College/Sylvania/rock Creek
Portland, OR10.1999
Skills
- Case Support
- Operational Standards
- Operational Procedures
- Medication Side Effect Knowledge
- Agency Service Requirements
- Behavioral Management Planning
- Client Needs Assessment
- Implementing Client Care Plans
- Admissions Screening
- Teamwork and Collaboration
- HIPAA Requirements
- Cultural Sensitivity
- Client Advocacy
- Supportive Counseling Techniques
- Individual and Group Counseling
- Application Processes
- Housing Navigation
- EMR Systems
- Positive Reinforcement Methods
- Client Intakes
- Applied Behavior Analysis
Accomplishments
- Achieved CADC-R and finished the required 150 clock hours towards my CADC-l with accuracy and efficiency.
- I am now a certified recovery mentor CRM-l
- I am a registered Oregon health worker
- I hold a CPR/AED/First aid certification I also hold my Bloodborne Pathogens certification through the national CPR foundation.
- I also hold my Oregon food handlers card.
- I hold my sexual harassment and abusive conduct prevention training completion certificate.
Certification
- CRM/PSS, Certified recovery mentor/Peer support specialist
- CADC-R Certified Alcohol and Drug Counselor registrant
- TIP 35 enhancing motivation for change in substance use disorder treatment completion certificate.
- Ethics in addiction counseling. Certificate of completion.
- Alcohol and drugs of abuse pharmacology. Certificate of completion
- TIP 41 Substance abuse treatment group therapy. Certificate of completion
- Understanding alcohol. Investigation into biology and behavior. Certificate of completion.
- Clinical evaluation. Certificate of completion
Timeline
Peer Case Manager Intern
Central City Concern CCC
04.2022 - Current
IT Support Specialist
Core Packet Llc
03.2012 - 01.2018
Owner/Operator
Greg’s Auto, Premier Motors, And Portland Auto Gro
08.2003 - 04.2011
Hi School Completion/Associates Degree - Small Business Entrepreneurship/Sociology
Portland Community College/Sylvania/rock Creek
- CRM/PSS, Certified recovery mentor/Peer support specialist
- CADC-R Certified Alcohol and Drug Counselor registrant
- TIP 35 enhancing motivation for change in substance use disorder treatment completion certificate.
- Ethics in addiction counseling. Certificate of completion.
- Alcohol and drugs of abuse pharmacology. Certificate of completion
- TIP 41 Substance abuse treatment group therapy. Certificate of completion
- Understanding alcohol. Investigation into biology and behavior. Certificate of completion.
- Clinical evaluation. Certificate of completion
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