Jeffrey Hefel
Glendale,WI
Summary
Experienced teacher with a passion for computer technology seeking an IT role. Skilled in problem-solving, multitasking, and providing enthusiastic support. Able to connect users to the internet and handle various technical inquiries.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Whitefish Bay School District
Whitefish Bay, WI
01.2010 - Current
- Consistently substituted for a variety of subject areas in middle and high school.
- Performed maintenance and upgrades to existing computer systems as needed.
- Provided technical assistance to students on a variety of issues, including hardware and software related problems.
- Resolved hardware issues including replacing parts as necessary.
Science Teacher
DLH Academy
Milwaukee, WI
08.2009 - 06.2011
- Evaluated student performance through tests, quizzes, and projects.
- Instructed students on the use of scientific equipment and techniques.
- Utilized multimedia tools such as videos, diagrams, and slideshows to enhance learning experiences.
- Assessed student understanding by administering periodic exams and quizzes.
Computer Support Intern
Village of Manor Park
West Allis, WI
01.2022
- Performed Office 365 Migration from on-premise exchange server
- Participated in design discussions and vendor selection process
- Built and deployed end user devices
- Learned and utilized Lansweeper assessment discovery and management tool (CMDB)
- Completed IT tickets.
Education
Network Specialist Associate of Applied Science Degree -
Waukesha County Technical College
Pewaukee, WIMA: Teaching, Secondary Education -
National-Louis University
Chicago, ILBS: Environmental Health -
Northern Illinois University
Dekalb, ILSkills
- Mitigated basic security threats on wireless and local area networks (LAN)
- Configured routers and switches and managed remote clients and devices
- Conducted security assessments to make remote access and network recommendations
- Performed regular server configuration and management
Applicablecoursework
- Cisco 1, 2, 3
- MS Server 2016
- IT-Support
- Linux
Timeline
Computer Support Intern
Village of Manor Park
01.2022
Substitute Teacher
Whitefish Bay School District
01.2010 - Current
Science Teacher
DLH Academy
08.2009 - 06.2011
Network Specialist Associate of Applied Science Degree -
Waukesha County Technical College
MA: Teaching, Secondary Education -
National-Louis University
BS: Environmental Health -
Northern Illinois University
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