Jeffrey Hendrickson
Westminster,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Maintenance Technician Contractor
Liberty Services
12.2023 - Current
- Conducted regular walkthroughs of facilities to identify areas requiring attention or improvement related to maintenance needs.
Software Analyst
Webroot
09.2006 - 04.2007
- Improved software efficiency by analyzing user requirements and recommending solutions.
- Enhanced end-user experience by identifying and resolving software issues.
Printing Systems Technician
Ricoh USA
04.2005 - 06.2006
- Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting technical issues.
- Streamlined helpdesk operations, providing timely technical support to endusers.
Workstation and Server Support Technician
IBM Global Services
01.2000 - 04.2005
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
Education
Information Technology
University of Colorado At Boulder
Boulder, COSkills
- Computerized maintenance management systems
- Electrical troubleshooting
- Boiler maintenance
- Work order processing
- HVAC systems maintenance
- Customer service
- Time management
- Proficient in Software
- Troubleshooting Skills
- Software Troubleshooting
- Software Installation
- Printer Support
- Problem Solving
- Hardware Troubleshooting
- Operating System Support
- Virus Removal
- Remote Desktop Assistance
- Network Configuration
- End-User Account Management
- Technical Support
- Root Cause Analysis
- Application Support
- LAN/WAN
- Technical Troubleshooting
- Network Certification
- Teamwork and Collaboration
- A Certification
- TCP/IP
Languages
Spanish
Full Professional
Timeline
Maintenance Technician Contractor
Liberty Services
12.2023 - Current
Software Analyst
Webroot
09.2006 - 04.2007
Printing Systems Technician
Ricoh USA
04.2005 - 06.2006
Workstation and Server Support Technician
IBM Global Services
01.2000 - 04.2005
Information Technology
University of Colorado At Boulder
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