Dorothy Hibbard
Pittsburgh,PA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
29
29
years of professional experience
Work History
Homecare Provider
Help At Home
04.2017 - 12.2023
- Assisted my disabled son with personal requirements for housekeeping and grooming assistance.
- Assisted with self-administered medications.
- Improved son's well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Assisted son with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted son with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
Receptionist
Gwen's Girls
05.2013 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Store Owner
Popcorn Fancy
01.1995 - 12.2014
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
Education
High School Diploma -
Holy Spirit High School
Pittsburgh, PA06.1965
Skills
- Client documentation
- Medication Administration
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Office Administration
- Greeting and Seating Clients
- Basic accounting
Timeline
Homecare Provider
Help At Home
04.2017 - 12.2023
Receptionist
Gwen's Girls
05.2013 - 04.2017
Store Owner
Popcorn Fancy
01.1995 - 12.2014
High School Diploma -
Holy Spirit High School