Jeffrey Hicks
Land O' Lakes
Summary
Dynamic leader with extensive experience in financial management and team leadership at Empire Video Games and Comics. Proven track record in enhancing client relationships and implementing policies that drove significant profit margins. Skilled in inventory management and problem-solving, fostering a productive work environment that prioritizes efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Owner
Empire Video Games and Comics
Winston Salem
07.2007 - 07.2010
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided direction and guidance to employees.
- Delegated work to staff, setting priorities and goals.
- Analyzed market trends to identify new business opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Reviewed legal documents related to business operations.
- Maintained relationships with existing clients by providing superior customer service.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Prepared staff work schedules and assigned team members to specific duties.
GED Teacher
Davidson County Community College
Lexington
06.2009 - 05.2010
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Input student grades and attendance records into school databases and reported student progress.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Instructed students of various backgrounds and learning styles by employing variety of instructional resources.
- Maintained accurate records of student attendance and performance.
- Provided GED instruction to adult students in a one-on-one or small group setting.
- Helped students build useful skills such as writing proficiency and reading comprehension.
Teacher
Davidson County Schools
Lexington
01.2004 - 07.2007
- Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Prepared, administered, and graded tests and assignments to evaluate student progress.
- Used diverse technologies to help students grasp materials and enhance overall education.
- Integrated technology into classroom settings to engage students and diversify instruction.
- Established and enforced clear class objectives and requirements to promote consistent education for students.
- Led students through safety procedures for active shooter and fire drills.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Facilitated classroom debates and discussions to encourage critical thinking and student engagement with current events and historical perspectives.
- Conducted regular parent-teacher conferences to discuss student performance and progress.
- Developed lesson plans to teach students about world cultures, religions, and political systems.
- Provided individualized instruction for struggling students in order to help them achieve their academic goals.
- Created and administered assessments to evaluate student progress and understanding, adapting teaching methods as necessary.
- Maintained accurate records of student attendance, behavior, and academic progress.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Participated in workshops, trainings and conferences to improve educational skills.
Education
Master of Arts - Social Studies Education
University of Georgia
Athens, GA06-2002
Master of Arts - Business Communication
Georgia Southern University
Statesboro, GA06-2000
Skills
- Financial management
- Team leadership
- Scheduling
- Performance evaluation
- Communication skills
- Problem solving
- Customer service
- Client relationship management
- Policy development
- Inventory management
- Profit and loss
- Relationship building
- Cost reduction
- Human resources
- Brand strategy planning
- Staff management
Affiliations
- I have been a stay-at-home father for 13 years.
Life
- I have learned how to rebound from a failed business, a failed relationship, and the environmental factors that go with each.
Timeline
GED Teacher
Davidson County Community College
06.2009 - 05.2010
Owner
Empire Video Games and Comics
07.2007 - 07.2010
Teacher
Davidson County Schools
01.2004 - 07.2007
Master of Arts - Social Studies Education
University of Georgia
Master of Arts - Business Communication
Georgia Southern University
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