Jeffrey Hill

Assistant Store Manager

Badcock &more

Tallahassee, FL

08.2012 - 11.2024

Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Analyzed market trends to identify opportunities for product expansion or improvement.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Coordinated with vendors to secure product availability at competitive prices.
Identified areas of operational inefficiency and implemented solutions to streamline processes.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Answered customer questions and addressed problems and complaints in person and via phone.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Maintained inventory by checking merchandise to determine levels.
Coached and developed store associates through formal and informal interactions.
Assisted in continuous development of effective store associates to achieve desired sales and results.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Analyzed sales data to identify trends and adjust strategies accordingly.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Formed and sustained strategic relationships with clients.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Summary

Overview

Work History

Assistant Store Manager

Education

High School Diploma -

Skills

Affiliations

Accomplishments

Timeline

Assistant Store Manager

High School Diploma -

Work Availability

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