Jeffrey Hinkle
Lewisburg,TN
Summary
Results-driven leader with a track record of enhancing operational effectiveness through strategic team development, data-driven analytics, and innovative problem-solving. Extensive experience in steering cross-functional teams to boost efficiency, build client trust, and drive increased company value. Adept at thriving in fast-paced environments, with a demonstrated ability to foster productivity and collaboration. Seeking a senior leadership role to leverage strong strategic planning and problem-solving skills to support the growth and success of a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Sr, Director, Customer Support
Vertafore
12.2015 - Current
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
Director, Customer Support
Vertafore
03.2021 - 04.2024
Sr. Manager
Vertafore
04.2019 - Current
Manager
Vertafore
12.2015 - Current
Sr. Manager, Product Operations
Asurion Insurance Services
06.2005 - 11.2015
- Lead a call center team comprising technical support representatives, technical analysts, and managers to drive creativity, innovation, and exceptional results for a software company specializing in insurance management and rating systems.
- Provided strong leadership to enhance team productivity and morale.
- Establish and maintain standards for call center operations, including call handling, customer service, and quality assurance
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Education
Bachelor of Science - Business Managment
Western Governors University
Salt Lake City, UT05.2016
Skills
- Collaborative Leadership
- Staff Management and Development
- Strategic Planning
- Budget Management
- Strategies and goals
- Client account management
Timeline
Director, Customer Support
Vertafore
03.2021 - 04.2024
Sr. Manager
Vertafore
04.2019 - Current
Sr, Director, Customer Support
Vertafore
12.2015 - Current
Manager
Vertafore
12.2015 - Current
Sr. Manager, Product Operations
Asurion Insurance Services
06.2005 - 11.2015
Bachelor of Science - Business Managment
Western Governors University
Similar Profiles
Katy HigginbothamKaty Higginbotham
Business Development Manager at VertaforeBusiness Development Manager at Vertafore
Michael MastersMichael Masters
Business Development Representative at VertaforeBusiness Development Representative at Vertafore
SRINIVAS MANOHAR GOTETISRINIVAS MANOHAR GOTETI
Senior Product Owner at VertaforeSenior Product Owner at Vertafore