Results-driven Senior Analyst with a strong focus on data analysis, client relationship management, and technical support. Proven ability to enhance project delivery through collaboration and knowledge sharing.
Overview
26
26
years of professional experience
Work History
Senior Analyst
Tyler Technologies
Plano, TX
07.2025 - Current
Analyze data and business process to support my team members and the clients.
Collaborated with cross-functional teams to enhance project delivery and efficiency.
Supported training sessions for new team members, fostering knowledge sharing and collaboration.
Senior Software Support Analyst
Tyler Technologies
Plano, TX
01.2015 - 07.2025
Provided technical support for software applications, ensuring user satisfaction and issue resolution.
Developed training materials and conducted user training sessions on software features and best practices.
Collaborated with development teams to troubleshoot software defects and improve system functionality.
Led initiatives to document procedures, improving knowledge sharing within the support team.
Mentored junior analysts, fostering skill development and promoting a collaborative work environment.
Support Analyst
Tyler Technologies
Plano, TX
01.2012 - 01.2015
Analyzed and resolved technical issues to enhance user experience with software solutions.
Provided expert support and troubleshooting for clients utilizing Tyler Technologies' applications.
Developer
Tyler Technologies
Plano, TX
04.2000 - 01.2012
Developed and maintained Tyler Technologies Case Management System.
Worked with clients to maintain a high quality product.
Analyzed user feedback to drive feature enhancements, ensuring alignment with user needs.
Developed conversion and system implementation plans.
Education
Bachelor of Science - Computer Science
Midwestern State University
Skills
Client issue management
Client relationship management
Data analysis
Microsoft Office Suite, Teams, CRM, Jira
SQL query
Maintain communication between clients and company employees