Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Hobbs

Josephine,TX

Summary

Results-driven Senior Analyst with a strong focus on data analysis, client relationship management, and technical support. Proven ability to enhance project delivery through collaboration and knowledge sharing.

Overview

26
26
years of professional experience

Work History

Senior Analyst

Tyler Technologies
Plano, TX
07.2025 - Current
  • Analyze data and business process to support my team members and the clients.
  • Collaborated with cross-functional teams to enhance project delivery and efficiency.
  • Supported training sessions for new team members, fostering knowledge sharing and collaboration.

Senior Software Support Analyst

Tyler Technologies
Plano, TX
01.2015 - 07.2025
  • Provided technical support for software applications, ensuring user satisfaction and issue resolution.
  • Developed training materials and conducted user training sessions on software features and best practices.
  • Collaborated with development teams to troubleshoot software defects and improve system functionality.
  • Led initiatives to document procedures, improving knowledge sharing within the support team.
  • Mentored junior analysts, fostering skill development and promoting a collaborative work environment.

Support Analyst

Tyler Technologies
Plano, TX
01.2012 - 01.2015
  • Analyzed and resolved technical issues to enhance user experience with software solutions.
  • Provided expert support and troubleshooting for clients utilizing Tyler Technologies' applications.

Developer

Tyler Technologies
Plano, TX
04.2000 - 01.2012
  • Developed and maintained Tyler Technologies Case Management System.
  • Worked with clients to maintain a high quality product.
  • Analyzed user feedback to drive feature enhancements, ensuring alignment with user needs.
  • Developed conversion and system implementation plans.

Education

Bachelor of Science - Computer Science

Midwestern State University

Skills

  • Client issue management
  • Client relationship management
  • Data analysis
  • Microsoft Office Suite, Teams, CRM, Jira
  • SQL query
  • Maintain communication between clients and company employees
  • Analytical thinking

Timeline

Senior Analyst

Tyler Technologies
07.2025 - Current

Senior Software Support Analyst

Tyler Technologies
01.2015 - 07.2025

Support Analyst

Tyler Technologies
01.2012 - 01.2015

Developer

Tyler Technologies
04.2000 - 01.2012

Bachelor of Science - Computer Science

Midwestern State University