Jeffrey Hoffer
Winter Garden,FL
Summary
Seeking a rewarding and challenging Director position in the hospitality industry. As a 28-year veteran of the restaurant industry, I truly enjoy meeting and interacting with new people daily to ensure their dining experience is a memorable one. My leadership style is very much “lead by example.” I believe that by working hard and showing appreciation for your team, they will return your passion for delivering exceptional guest experiences.
Overview
2025
2025
years of professional experience
Work History
Director of Operations
Brewing Brand Management
05.2024 - Current
- Oversaw 13 locations throughout Southeast Orlando
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached 3 District Managers to foster productive and engaging work environment.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Established and monitored quality assurance standards to achieve operational excellence.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
District Manager
Brewing Brand Management
03.2023 - 05.2024
- Supervised 4-6 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Held meetings with director to identify techniques to overcome sales obstacles.
Restaurant General Manager
The Hangry Bison
07.2021 - 03.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Service Manager
Miller’s Ale House
10.2020 - 06.2021
- Lead a team of 30+ servers
- Ensuring SOP’s are followed
- Writing weekly schedules and making sure the floor is covered when needed
- Provide a safe and healthy environment for both the guests and staff
- Open and closed the restaurant, which includes cash handling and monitoring daily labor goals.
Area General Manager
Big River Grille and Brewery/Craftworks Restaurant and Breweries
05.2018 - 02.2019
- Oversaw daily operations and provided leadership support and coaching to General Managers at three locations on P&L management, adherence to safety procedures, and facility management
- Position was dissolved in 2019.
General Manager
Big River Grille and Brewery/Craftworks Restaurant and Breweries
02.2005 - 03.2020
- As the smallest restaurant in terms of square feet, we were consistently recognized among the top sales performers in the company
- I oversee a team of five managers and 65 employees
- Responsibilities include running daily operations, analyzing P&L, and setting sales and labor budgets
- I also serve as a company liaison with Walt Disney World leadership and ensure compliance with their high standards for guest service.
Assistant General Manager
Big River Grille and Brewery/Craftworks Restaurant and Breweries
- Oversaw kitchen operations including inventory and supply COGS, labor, recipe adherence and R&M management
- Other responsibilities included bar inventory, scheduling, and invoicing.
Assistant Manager
Seven Bridges / Craftworks Restaurant and Breweries
11.2005 - 09.2007
- Responsibilities included bar inventory, scheduling, invoicing, monitoring labor and ensuring compliance with labor parameters.
Education
Associate of Arts -
Valencia Community College
Skills
- MARKETING & SALES
- EVENT MANAGEMENT
- BUDGET PLANNING
- FINANCIAL MANAGEMENT
- RELATIONSHIP BUILDING
- Microsoft office (excel, word, Powerpoint)
- Crunchtime Net-Chef/Teamworx
- Ctuit radar
- Hotschedules
- Aloha
- Hiring and Recruitment
- Business Operations Knowledge
- Employee Scheduling
- Operations Management
- Staff Management
- Food Safety and Sanitation
- Inventory Control
Accomplishments
- Documented and resolved Operational issues which led to positive comp sales results for the first time in 6 months.
Timeline
Director of Operations
Brewing Brand Management
05.2024 - Current
District Manager
Brewing Brand Management
03.2023 - 05.2024
Restaurant General Manager
The Hangry Bison
07.2021 - 03.2023
Restaurant Service Manager
Miller’s Ale House
10.2020 - 06.2021
Area General Manager
Big River Grille and Brewery/Craftworks Restaurant and Breweries
05.2018 - 02.2019
Assistant Manager
Seven Bridges / Craftworks Restaurant and Breweries
11.2005 - 09.2007
General Manager
Big River Grille and Brewery/Craftworks Restaurant and Breweries
02.2005 - 03.2020
Assistant General Manager
Big River Grille and Brewery/Craftworks Restaurant and Breweries
Associate of Arts -
Valencia Community College
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