Jeffrey Holder
Villa Rica,GA
Summary
Accomplished Systems Engineer and Endpoint Management Specialist with over 16 years experience in the Information Technology space. Has a proven track record at United Healthgroup, specializing in endpoint environment management and Agile methodologies. Expert in SCCM/MECM and Microsoft InTune, with a knack for leading teams through complex migrations and optimizations. Demonstrates exceptional project management and technical analysis skills, ensuring peak system performance and security.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Scrum Master / Senior Business Analyst
Wipro Technologies
10.2023 - 06.2024
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Led sprint reviews and planning meetings to promote full team engagement.
- Helped drive Altiris to MECM/SCCM migration project to completion.
Systems Management Analyst
United Healthgroup (Disys)
09.2021 - 02.2023
- Managed Endpoint environment in an enterprise of over 200,000 clients and servers via SCCM/MECM, Microsoft InTune, JAMF and Altiris.
- Spearheaded root cause analysis and remediation in a high-risk server environment.
- Utilized SQL Management Studio to create a multitude of custom SQL reports for use in Endpoint Management scenarios.
- Completed software updates and assessed security patches for optimized computer use.
- Optimized networked software and operating systems by applying updates and patches.
- Provided 2nd and 3rd level technical support and troubleshooting to internal clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Adhered to Agile methodologies and the scrum framework to meet deadlines.
Operating System Design Engineer
CompuCom Systems Inc.
02.2018 - 07.2021
- Utilized Altiris, Ghost Solution Suite, Microsoft InTune and SCCM to address a myriad of Patch Management, Software Management, and client needs.
- Developed custom SQL reports via SQL Management Studio to help identify and manage the endpoint environment.
- ·Carried out software packaging & provisioning in a high-risk environment and performed patch remediation & patch design for the environment.
- ·Developed and maintained 125 baseline images and updated images on a rolling schedule in compliance with company standards.
- Managed all Image snapshots for supported hardware.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Utilized Agile methodologies and a Kanban framework to effectively manage projects.
Engineer III - Endpoint Management Consultant
Novacoast
09.2016 - 01.2018
- Designed and executed multiple weeklong training courses for companies across the country.
- Aided deployment, implementation, migration, upgrades, hotfixes, training, documentation, client/endpoint management, asset/image management, and PXE Design (GSS).
- Oversaw and executed over 20+ initial installations and deployments of the Altiris (Symantec Management Platform) environment and Ghost Solution Suite.
- Developed process improvement plans and acted as the SME and trusted advisor for major companies across the US to help improve their environments.
- Designed and executed Patch Management processes for multiple different companies from start to finish.
Education
Incomplete - Computer Science
University of West Georgia
Carrollton, GAHigh School Diploma -
Villa Rica High School
Villa Rica, GA05.2001
Skills
- Scrum Master / Agile Methodologies
- Technical Analysis
- Application Management / Packaging
- Scripting Languages (Batch, PowerShell, SQL)
- System monitoring
- Patch Management
- Windows OS Imaging / PXE Configuration
- Proficient in [Altiris (Symantec Management Suite)]
- Proficient in [SCCM/MECM]
- Proficient in [Microsoft InTune]
- Proficient in [Microsoft Azure]
- Proficient in [SQL Management Studio]
Certification
Symantec Certified Specialist (SCS) - IT Management Suite 8.0 Administrator
Microsoft Certified Professional - 290 Managing and Maintaining a Microsoft Windows Server 2003 Environment
Microsoft Certified Professional - 270 Installing, Configuring, and Administering Microsoft Windows
Timeline
Scrum Master / Senior Business Analyst
Wipro Technologies
10.2023 - 06.2024
Systems Management Analyst
United Healthgroup (Disys)
09.2021 - 02.2023
Operating System Design Engineer
CompuCom Systems Inc.
02.2018 - 07.2021
Engineer III - Endpoint Management Consultant
Novacoast
09.2016 - 01.2018
Incomplete - Computer Science
University of West Georgia
High School Diploma -
Villa Rica High School