Jeffrey Hollar
Oldsmar,FL
Overview
19
19
years of professional experience
Work History
Branch Manager III
Ferguson Enterprises LLC
12.2023 - Current
- Overseeing a branch that is on the forefront of the dual-trade initiative.
- implementing and overseeing branch changes both in personnel and sales/operations initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Assessed employee performance and developed improvement plans.
Area Leader
Ferguson Enterprises LLC
04.2019 - 11.2023
- Managed the P&L for 5 HVAC locations with a combined annual revenue of $45 million.
- Mentored branch managers and branch associates for professional growth and skill development, fostering a positive work environment.
- Analyzed market trends to identify new opportunities for growth or potential areas of concern that required attention.
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
- Won large and small market branch of the year in 2023 and small market branch of the year in 2021
Branch Manager II
Ferguson Enterprises LLC
01.2014 - 03.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Inside Sales Manager
Ferguson Enterprises LLC
11.2008 - 12.2013
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with customers via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed 6-8 sales associates by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored inside sales associates on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
Sales/Management Trainee
Ferguson Enterprises LLC
09.2005 - 11.2008
Education
Bachelor of Science - Business Administration And Management
Emory And Henry College
Emory, VA05.2005
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and Mentoring
- Relationship building and management
- Employee Development
Timeline
Branch Manager III
Ferguson Enterprises LLC
12.2023 - Current
Area Leader
Ferguson Enterprises LLC
04.2019 - 11.2023
Branch Manager II
Ferguson Enterprises LLC
01.2014 - 03.2019
Inside Sales Manager
Ferguson Enterprises LLC
11.2008 - 12.2013
Sales/Management Trainee
Ferguson Enterprises LLC
09.2005 - 11.2008
Bachelor of Science - Business Administration And Management
Emory And Henry College