Jeffrey Holthaus
Algonquin,IL
Summary
Professional and innovative "Hands on" executive manager with over 30 years of automotive management, consulting, training and business experience, with a proven record of increased dealership profitability, employee and customer retention. Able to transform underperforming operations and departments into highly successful and productive ones, using high-level business acumen, communication, training and resourcefulness. Recognized for turning around struggling company operations and departments to achieve sustained profitability, productivity and growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Owner/Operator
Retail Solutions, Inc.
10.2016 - Current
- Consult,develop and train process, products and services for "Retail" companies in various markets to increase sales and service penetration
- Use "hands on" approach to effectively train, motivate and assist employees with customers and vendors
- Utilize industry specific operational software systems to develop process efficiency and report generation
- Identify business needs through use of "focus menu" covering over 40 business needs
- Consult and managed over 30 small businesses from Automotive to Retail structured companies
- Improved business profits through innovative cost containment and revenue generation techniques
Executive Manager/General Mgr./General Sales Mgr.
Cadillac Of Naperville
02.1995 - 09.2016
- Managed 100% dealership operations, including Administration, Sales, Finance, Service, Parts and Body Shop
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
- "Proxy" dealer for all manufacturer, vendor, city and communication
- Develop and implement "Reinsurance" process, products and services while minimizing risk and maximizing asset fund growth
- Improved sales and service productivity while reducing staffing and operational costs
- Brought in new business connections and revenue generation opportunities by improving networking strategies
- Discovered areas of improvement by generating quarterly operational and sales reports
- Improved productivity while reducing staffing and operational costs by 7%
- Evaluated and acted upon key investments in equipment and infrastructure
- Achieved "Mark of Excellence" Dealership of the Year
- Consistently top 2 Monthly/Yearly Cadillac Dealership regional sales producer
Owner/Operator
Retail Solutions, Inc.
09.2010 - 05.2013
- Consult and develop process, products and services for "Retail" companies in various markets to increase sales and service penetration
- Use "hands on" approach to effectively train, motivate and assist employees with customers and vendors
- Identify business needs through use of "focus menu" covering over 40 business needs
- Enforced quality assurance protocols to deliver ideal customer experiences
- Made over 50 company contacts weekly
- Consistently increased sales and service productivity 15%-30% over previous year.
Executive Manager/General Mgr.
DeSitter Flooring, Inc.
10.2005 - 08.2010
- Manage 100% business operations, including Administration, Sales, Installation, Scheduling and Warehouse
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering
- Increase residential and commercial sales 12%-15% year over year at 3 locations
- Acquired, coordinated and developed 1 new location for Retail Sales
- Oversaw and coordinated all marketing and advertising campaigns within sales departments and locations
- Reduced company receivables under 45 days average
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies
Variable Operations Consultant
Half-A-Car Inc./ Reynolds & Reynolds, Inc.
02.1998 - 06.2003
- Scheduled, maintained and developed dealership base of 26 automotive groups
- Consulted, developed, implemented and monitored processes in over 40 areas of dealership needs
- Developed and coordinated Relationship Management System (RMS) broken into specific training modules
- Piloted "Save a Dealership" program with over 300 dealerships nationwide
- Mentored new training and sales consultants within Reynolds & Reynolds organization
- Achieved 98% dealer satisfaction rating for individual work performance on each dealer visit
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
General Mgr. /Director of Finance
Jeep Eagle Of Schaumburg, Inc.
02.1991 - 02.1995
- Manage daily operations including Sales, Finance, Parts, Service and Body Shop
- Created new marketing, promotional and advertising approaches resulting in increased profitability
- Earned Chrysler-Jeep nationwide largest volume dealership status
- Established finance portfolio of 22 million per year with less than 1 percent delinquency ratio
- Created customer/lease base of over 50 leases per month
- Only nationwide single point dealer to raise customer satisfaction index (CSI) to achieve 5-Star ranking
- Formulated policies and procedures to streamline operations
General Mgr. /General Sales Mgr. /Sales Mgr.
Resnick Automotive Group, Inc.
03.1988 - 02.1992
- Managed day-to-day operations of sales and finance departments, advertising, inventory and promotions
- Actively monitored new and used car sales staff while assisting sales consultants in sales process
- Presented regular motivational sales meetings, with emphasis on selling techniques and customer follow-up
- Increased dealership sales and customer service index to national ranking of 1st (Hyundai, Subaru, Volkswagen) 2nd (Toyota) in sales and top 10 in CSI
- Ranked among top 10 percent nationally at converting phone inquiries into sales
Education
Bachelor of Science -
Northern Illinois University
Dekalb, IL05.1987
Skills
- Entrepreneurial Drive
- Manage Daily Department Operations
- Proficient in all Dealership Department Process
- Improve Company and Department Productivity
- Leadership Abilities
- Skilled in Hiring, Training and Coaching Personnel
- Team Building
- Operational Efficiency and Oversight
- Improve Internal and External Communication
- Problem Solving
- Process Development and Streamlining
- Compensation Structuring
- Strategize Business Plans
- Manage Budget and Expense Controls
Certification
ADP Software
Reynolds & Reynolds Software
Guest Concepts (1st Pencil) Desking Software
VAuto / Provision Used Car Software
Pat Ryan Finance and Insurance 1988
C.I.C. Finance and Insurance 1988
Timeline
Owner/Operator
Retail Solutions, Inc.
10.2016 - Current
Owner/Operator
Retail Solutions, Inc.
09.2010 - 05.2013
Executive Manager/General Mgr.
DeSitter Flooring, Inc.
10.2005 - 08.2010
Variable Operations Consultant
Half-A-Car Inc./ Reynolds & Reynolds, Inc.
02.1998 - 06.2003
Executive Manager/General Mgr./General Sales Mgr.
Cadillac Of Naperville
02.1995 - 09.2016
General Mgr. /Director of Finance
Jeep Eagle Of Schaumburg, Inc.
02.1991 - 02.1995
General Mgr. /General Sales Mgr. /Sales Mgr.
Resnick Automotive Group, Inc.
03.1988 - 02.1992
Bachelor of Science -
Northern Illinois University
ADP Software
Reynolds & Reynolds Software
Guest Concepts (1st Pencil) Desking Software
VAuto / Provision Used Car Software
Pat Ryan Finance and Insurance 1988
C.I.C. Finance and Insurance 1988
Similar Profiles
Theresa OliverTheresa Oliver
Retail Mercahndising at SRS Strategic Retail SolutionsRetail Mercahndising at SRS Strategic Retail Solutions
Harjeet SinghHarjeet Singh
Manager of Business Development and Sales at Keryx Retail Solutions Pvt LtdManager of Business Development and Sales at Keryx Retail Solutions Pvt Ltd
Natalie RowlandNatalie Rowland
Lead Visual Merchandiser at Winston Retail SolutionsLead Visual Merchandiser at Winston Retail Solutions