Jeffrey Holthaus
Algonquin,IL
Summary
Professional and innovative "Hands on" executive manager with over 30 years of automotive management, consulting, training and business experience, with a proven record of increased dealership profitability, employee and customer retention. Able to transform underperforming operations and departments into highly successful and productive ones, using high-level business acumen, communication, training and resourcefulness. Recognized for turning around struggling company operations and departments to achieve sustained profitability, productivity and growth.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Owner/Operator
Retail Solutions, Inc.
10.2016 - Current
- Consult,develop and train process, products and services for "Retail" companies in various markets to increase sales and service penetration
- Use "hands on" approach to effectively train, motivate and assist employees with customers and vendors
- Utilize industry specific operational software systems to develop process efficiency and report generation
- Identify business needs through use of "focus menu" covering over 40 business needs
- Consult and managed over 30 small businesses from Automotive to Retail structured companies
- Improved business profits through innovative cost containment and revenue generation techniques
Executive Manager/General Mgr./General Sales Mgr.
Cadillac Of Naperville
02.1995 - 09.2016
- Managed 100% dealership operations, including Administration, Sales, Finance, Service, Parts and Body Shop
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams
- "Proxy" dealer for all manufacturer, vendor, city and communication
- Develop and implement "Reinsurance" process, products and services while minimizing risk and maximizing asset fund growth
- Improved sales and service productivity while reducing staffing and operational costs
- Brought in new business connections and revenue generation opportunities by improving networking strategies
- Discovered areas of improvement by generating quarterly operational and sales reports
- Improved productivity while reducing staffing and operational costs by 7%
- Evaluated and acted upon key investments in equipment and infrastructure
- Achieved "Mark of Excellence" Dealership of the Year
- Consistently top 2 Monthly/Yearly Cadillac Dealership regional sales producer
Owner/Operator
Retail Solutions, Inc.
09.2010 - 05.2013
- Consult and develop process, products and services for "Retail" companies in various markets to increase sales and service penetration
- Use "hands on" approach to effectively train, motivate and assist employees with customers and vendors
- Identify business needs through use of "focus menu" covering over 40 business needs
- Enforced quality assurance protocols to deliver ideal customer experiences
- Made over 50 company contacts weekly
- Consistently increased sales and service productivity 15%-30% over previous year.
Executive Manager/General Mgr.
DeSitter Flooring, Inc.
10.2005 - 08.2010
- Manage 100% business operations, including Administration, Sales, Installation, Scheduling and Warehouse
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Maximized profits through effective cost control, staff scheduling, inventory management and ordering
- Increase residential and commercial sales 12%-15% year over year at 3 locations
- Acquired, coordinated and developed 1 new location for Retail Sales
- Oversaw and coordinated all marketing and advertising campaigns within sales departments and locations
- Reduced company receivables under 45 days average
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies
Variable Operations Consultant
Half-A-Car Inc./ Reynolds & Reynolds, Inc.
02.1998 - 06.2003
- Scheduled, maintained and developed dealership base of 26 automotive groups
- Consulted, developed, implemented and monitored processes in over 40 areas of dealership needs
- Developed and coordinated Relationship Management System (RMS) broken into specific training modules
- Piloted "Save a Dealership" program with over 300 dealerships nationwide
- Mentored new training and sales consultants within Reynolds & Reynolds organization
- Achieved 98% dealer satisfaction rating for individual work performance on each dealer visit
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
General Mgr. /Director of Finance
Jeep Eagle Of Schaumburg, Inc.
02.1991 - 02.1995
- Manage daily operations including Sales, Finance, Parts, Service and Body Shop
- Created new marketing, promotional and advertising approaches resulting in increased profitability
- Earned Chrysler-Jeep nationwide largest volume dealership status
- Established finance portfolio of 22 million per year with less than 1 percent delinquency ratio
- Created customer/lease base of over 50 leases per month
- Only nationwide single point dealer to raise customer satisfaction index (CSI) to achieve 5-Star ranking
- Formulated policies and procedures to streamline operations
General Mgr. /General Sales Mgr. /Sales Mgr.
Resnick Automotive Group, Inc.
03.1988 - 02.1992
- Managed day-to-day operations of sales and finance departments, advertising, inventory and promotions
- Actively monitored new and used car sales staff while assisting sales consultants in sales process
- Presented regular motivational sales meetings, with emphasis on selling techniques and customer follow-up
- Increased dealership sales and customer service index to national ranking of 1st (Hyundai, Subaru, Volkswagen) 2nd (Toyota) in sales and top 10 in CSI
- Ranked among top 10 percent nationally at converting phone inquiries into sales
Education
Bachelor of Science -
Northern Illinois University
Dekalb, IL05.1987
Skills
- Entrepreneurial Drive
- Manage Daily Department Operations
- Proficient in all Dealership Department Process
- Improve Company and Department Productivity
- Leadership Abilities
- Skilled in Hiring, Training and Coaching Personnel
- Team Building
- Operational Efficiency and Oversight
- Improve Internal and External Communication
- Problem Solving
- Process Development and Streamlining
- Compensation Structuring
- Strategize Business Plans
- Manage Budget and Expense Controls
Certification
ADP Software
Reynolds & Reynolds Software
Guest Concepts (1st Pencil) Desking Software
VAuto / Provision Used Car Software
Pat Ryan Finance and Insurance 1988
C.I.C. Finance and Insurance 1988
Timeline
Owner/Operator
Retail Solutions, Inc.
10.2016 - Current
Owner/Operator
Retail Solutions, Inc.
09.2010 - 05.2013
Executive Manager/General Mgr.
DeSitter Flooring, Inc.
10.2005 - 08.2010
Variable Operations Consultant
Half-A-Car Inc./ Reynolds & Reynolds, Inc.
02.1998 - 06.2003
Executive Manager/General Mgr./General Sales Mgr.
Cadillac Of Naperville
02.1995 - 09.2016
General Mgr. /Director of Finance
Jeep Eagle Of Schaumburg, Inc.
02.1991 - 02.1995
General Mgr. /General Sales Mgr. /Sales Mgr.
Resnick Automotive Group, Inc.
03.1988 - 02.1992
Bachelor of Science -
Northern Illinois University
ADP Software
Reynolds & Reynolds Software
Guest Concepts (1st Pencil) Desking Software
VAuto / Provision Used Car Software
Pat Ryan Finance and Insurance 1988
C.I.C. Finance and Insurance 1988
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