Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jeffrey Hooker
Technical Information Specialist
Marysville,CA
Work Preference
Summary
Experienced and energetic information professional ready to deliver impactful results. Excels in data management, research, and information retrieval, with strong focus on team collaboration and adaptability. Known for reliability and problem-solving skills, ensuring seamless operations and successful outcomes. Proficient in utilizing advanced information systems and technologies to meet organizational needs.
Overview
15
15
years of professional experience
Work History
Technical Information Specialist NF-04
Hub Zemke Library
06.2022 - Current
- Company Overview: This is a federal job
- Updated and modernized Library Overdue Items system and have regained over 730 of 860 long overdue items as of 09 Sep 2025
- Managed both government and civilian patron computers including printer issues, verification certificate problems, printing or PDF questions, as well as other general IT questions or issues
- Designated Facility Manager for the library and submits repair orders when necessary
- Certified per postal regulations for Accountable Mail pickup from OMC (Official Mail Center) and oversee the sorting, receiving, and dispatching of both unclassified and classified/accountable mail for the facility while confirming that all outgoing mail is processed daily in accordance with local guidance
- Certified Technology/Property Custodian and manages all electronic devices in the building from patron computers to staff desktops to items for checkout by patrons and confirms that they meet safety and regulatory standards
- Certified SETS Time Keeper alternate, trained to input and authorize staff time cards
- Government Purchase Card trained and functions as confirmation personnel to verify receipt of resources and supplies
- Upgrades software and hardware to both patron and staff computers as needed or when it comes time in the Technology Upgrade Schedule
- Is point of contact and main technical trainer for RFID upgrade to library facility and catalogue of items
- Manages the Library Annual Report to gather statistics from the previous fiscal year
- Manages 3D printing utilities and functions as point of contact regarding all 3D printing inquiries
- Functions as Beanstack site administrator for the Summer Reading and Winter Reading programs
Facility Manager NF-02
Rod and Gun Club
02.2021 - 06.2022
- Company Overview: This is a federal job
- Oversaw daily operations of facilities, ensuring compliance with safety and maintenance standards.
- Processed transfers, receivings, and DROS paperwork for firearms and ammunition
- Functioned as designated FFL (Federal Firearms License) personnel for the facility for receiving and transferring firearms
- Food safety trained in handling and storage of customer food items
- Purchase Card holder and designated purchasing associate for facility
- Maintained rental firearms per ATF standards
- Managed repair and restocking of skeet launchers for shotgun fields as well as range and facility grounds
FamCamp Manager NF-02
Beale AFB FamCamp
05.2020 - 03.2021
- Company Overview: This is a federal job
- Oversaw daily operations of rental facility
- Assigned rental spaces to families visiting the base while maintaining the spaces and the grounds throughout the year
- Handled payments in cash, check, or card formats while verifying price, receipts, and other facility finances
- Managed repairs to grounds and facility, cleaning the office, restrooms, and guest laundry facilities, handled and relocated any wild animals including snakes per safety standards
- Sorted and assigned mail from multiple sources for the guests from USPS as well as serving as the Classified Control Officer and the central accountability and control point for Classified Material received or dispatched from the camp
Vehicle Storage Manager NF-01
Beale Vehicle Storage Facility
01.2020 - 03.2021
- Company Overview: This is a federal job
- Oversaw daily operations of storage facility, ensuring efficient space utilization and customer satisfaction.
- Upgraded system to utilize digital format instead of existing paper filled binders, implemented rule and regulation changes to ensure safety and uniformity of facility for patrons, and handled repairs and upgrades to RFID gate system to allow for ease of access for patrons
- Assigned vehicle storage rental spaces across multiple vehicle lots to civilian and active duty renters while establishing, developing, and maintaining effective working relationships with active and civilian personnel
- Received and processed payments for storage fees using the secure online Orbital payment software
Recreation Aid NF-01
Beale Outdoor Adventure Center
06.2019 - 03.2020
- Company Overview: This is a federal job
- Processed rentals and sales of outdoor adventure equipment and winter ski and snowboard gear to both civilian and active duty personnel
- Repaired, cleaned, and maintained inventory of current stock of rental adventure equipment to ensure safety for customers
- Assigned as trainer for all future ski shop employees for following years by exercising supervisory personnel as well as related management responsibilities
- Worked well in a team setting, providing support and guidance as needed
IT Support
Micro Niche
02.2016 - 04.2019
- Wrote custom SQL code scripts to perform imports or exports of customer data as well as customized software per customer needs and desires
- Conducted remote software computer diagnostics to investigate and resolve technical problems
- Maintained and adjusted cloud databases of customer claim information, customized cloud xml interface
- Managed office work including scanning, filing, documenting service provided, and billing with Quickbooks
- Answered user inquiries over phone and through email regarding proprietary Worker's Compensation software operation
- Maintained records of daily communications, program problems and actions taken, and general note information
Retention Specialist
Symantec
07.2014 - 01.2016
- Answered tech support inquiries regarding Norton Antivirus or other Symantec software to resolve problems
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions
- Resolved customer complaints regarding sales and service of the Symantec products
- Entered remote commands and observed system functioning to verify correct operations and detect errors
- Processed payment and refunds of customer membership Norton software subscriptions
Sales Associate Supervisor
RadioShack
07.2013 - 09.2015
- Implemented training programs for new hires, enhancing product knowledge and sales techniques
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels and repeat business
- Handled setup and transfer of phone data and other electronic devices
- Located and recommended specific parts for hobbyist/electronics repair
- Processed sales and service of electronics, telephones, and other facility resources/inventory
Cruise Representative
Royal Caribbean International
10.2013 - 08.2014
- Received and processed customer and travel agent calls to book cruises
- Explained services and prices, and answered questions from customers
- Obtained customer information such as name, address, and payment method for cruise booking
- Delivered exceptional customer service to enhance guest experiences onboard cruises
- Coordinated logistics for shore excursions, ensuring seamless operations and guest satisfaction
Computer Technician
University of Oregon ResNet
09.2010 - 04.2013
- Repaired student computers and restored data as available due to virus infection
- Provided technical support to students and staff, enhancing user experience and satisfaction
- Reviewed violations of computer security procedures and pirating regulations and discussed procedures with violators to ensure violations are not repeated
- Analyzed and reported computer network security breaches
- Installed network software, including security and firewall software
Delivery Assistant
UPS
12.2010 - 02.2011
- Delivered packages for seasonal influx
- Assisted in package sorting and routing, ensuring timely deliveries
- Processed and staged packages for optimal efficiency during delivery
Education
Bachelor of Science - Software Engineering
BYU-Idaho
Rexburg, ID04.2022
High School Diploma -
South Eugene High School
Eugene, OR06.2007
Skills
- Fluent in Microsoft software, Quickbooks, Outlooks, and may other frequently utilized office software systems
- Knowledgeable of SQL and PHP database development, as well as C, Java, XML, and Android development programs
- Bilingual in English and Spanish for reading, writing, and speaking
- Able to professionally brief leadership on ongoing processes to ensure meeting critical milestones
Timeline
Technical Information Specialist NF-04
Hub Zemke Library
06.2022 - Current
Facility Manager NF-02
Rod and Gun Club
02.2021 - 06.2022
FamCamp Manager NF-02
Beale AFB FamCamp
05.2020 - 03.2021
Vehicle Storage Manager NF-01
Beale Vehicle Storage Facility
01.2020 - 03.2021
Recreation Aid NF-01
Beale Outdoor Adventure Center
06.2019 - 03.2020
IT Support
Micro Niche
02.2016 - 04.2019
Retention Specialist
Symantec
07.2014 - 01.2016
Cruise Representative
Royal Caribbean International
10.2013 - 08.2014
Sales Associate Supervisor
RadioShack
07.2013 - 09.2015
Delivery Assistant
UPS
12.2010 - 02.2011
Computer Technician
University of Oregon ResNet
09.2010 - 04.2013
Bachelor of Science - Software Engineering
BYU-Idaho
High School Diploma -
South Eugene High School
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