Jeffrey Hough
Haskins
Summary
Dynamic Store Manager recognized for enhanced customer service. Strong track record in recruitment, staff development, and driving operational efficiency through streamlined inventory management. Proven conflict resolution skills, and a commitment to process improvements, have elevated team performance and customer satisfaction. Expertise in training and mentorship fosters a high-performance culture within the team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Casey's
Fostoria
10.2024 - 01.2025
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed daily banking activities such as deposits and withdrawals.
General Manager /Training Store Manager
Five Below
Bowling Green
03.2015 - 10.2024
- Recruited, interviewed, and hired qualified staff for open positions in multiple store locations.
- Guided and supported subordinate managers to enhance organizational cooperation.
- Engaged customers using strong verbal skills to ascertain their needs.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Resolved customer complaints regarding sales and service.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Deployed advanced checkout solutions to enhance store functionality.
- Evaluated and communicated trainee participation and performance in reports to district management teams.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Identified and developed top talent to promote performance-oriented culture.
- Developed new training programs in compliance with company and government standards.
Education
GED -
Home School
Toledo05-1996
Skills
- Customer service enhancement
- Recruitment and staff development
- Visual merchandising
- Inventory management
- Loss prevention expertise
- Conflict resolution
- Process improvement
- Computer skills and technical troubleshooting
Certification
- Multiple forklift certifications
- Food handling certification
- Ohio person in charge food safety license
References
References available upon request.
Timeline
Store Manager
Casey's
10.2024 - 01.2025
General Manager /Training Store Manager
Five Below
03.2015 - 10.2024
GED -
Home School
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