Jeffrey Ireland
Englewood
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in streamlining processes and systems. Team oriented and dedicated to get the job done no matter what.
Overview
13
13
years of professional experience
Work History
Assistant Terminal Manager
Central Transport, LLC
11.2023 - Current
- Improved operational efficiency by implementing streamlined processes and procedures for terminal operations.
- Managed daily terminal activities, ensuring smooth and efficient freight handling and storage operations.
- Enhanced safety measures by conducting regular audits and implementing corrective actions to address potential hazards.
- Reduced costs through effective resource allocation and monitoring of expenses related to terminal operations.
Service Center Manager
Xpress Global Systems
08.2023 - 11.2023
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Presented budgets and performance reports to corporate offices.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Terminal Manager
Yellow
09.2022 - 08.2023
- Directed and initiated investigations to resolve shipper or customer complaints.
- Developed emergency protocols for warehouse and safety guidelines.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Monitored employee performance and productivity.
- Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Operations Manager
Holland
05.2021 - 09.2022
- Established positive and effective communication among Union staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Partnered with vendors and suppliers to effectively manage and budget.
- Led dock improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Union Relations.
Operations Supervisor
Holland
11.2020 - 05.2021
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
Supervisor
Wright Bros. Aero
06.2011 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with all airline and FAA guidelines.
- Implemented new and efficient training methods while maintaining all training records.
Education
High School Diploma -
Bethel High School
Tipp City, OH05.2010
Skills
- Business Leadership
- Sales Promotion
- Administrative Management
- Management Training
- Onboarding and Orientation
- Policy Development and Enforcement
- Customer Service
- Team Leadership
- Labor Relations
- Performance Monitoring and Evaluation
- Managing Fleet Vehicles
- Project Development
Timeline
Assistant Terminal Manager
Central Transport, LLC
11.2023 - Current
Service Center Manager
Xpress Global Systems
08.2023 - 11.2023
Terminal Manager
Yellow
09.2022 - 08.2023
Operations Manager
Holland
05.2021 - 09.2022
Operations Supervisor
Holland
11.2020 - 05.2021
Supervisor
Wright Bros. Aero
06.2011 - 11.2020
High School Diploma -
Bethel High School