Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeffrey Jackson

Ferndale,WA

Summary

Experienced, forward-thinking Senior Executive with proven record of accomplishment with 8 years of experience as an Executive Director. Most recent current position as Executive Director of Operations for Highgate Senior Living in Bellingham. Driven and ambitious administrator dedicated to continuous business improvement, focused on enhancing revenue and streamlining business operations with an occupancy expectation of 100%. Diligent in driving profit maximization through multiple business approaches with a proven track record in NOI, Total Revenue, OPS Expense, and Facility Net Income. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision and values.

Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.

Knowledgeable Executive Director with a proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement.

Overview

23
23
years of professional experience

Work History

Executive Director

Highgate Senior Living
09.2020 - Current
  • Manage day to day operations for Highgate Senior Living Bellingham with over 60 employees and is responsible for meeting financial objectives for the community as defined by Annual Operating and Capital Budgets. Ensuring the business achieves sustainable, year over year Net Operating Income Growth, through revenue generation, labor management, and effective expense management. Maintained occupancy at 95% forgoing on 5 years.
  • As Executive Director, I am responsible to ensure that the Community is always following state specific licensing regulations. Making sure applicable Department Heads are also trained in the Department specific regulations. I lead my community thru any licensing surveys and investigations, as well as provide necessary follow up for the Community resulting from a licensing personnel visit.
  • Responsible for implementing Highgate culture standards throughout the Community. Making certain that the Department Heads are hiring the right people, by utilizing solid recruitment strategies, and providing complete training experiences for each newly hired team member.
  • Responsible for following established Highgate protocols concerning Accounts Payable, Accounts Receivable, Payroll, Human resources, Labor Management, and Accounting Standards. Monitoring overtime and labor, reconciliation of expenses (both invoicing and p-cards) and ensuring billing is accurate.
  • Responsible for monitoring workers compensation cases tightly to ensure any injured team members are helped to return to full duty work int he appropriate manner.
  • Responsible for working collaboratively with Director of Sales to ensure appropriate market position, pricing marketing and sales strategies are met. Meet weekly with CRC to help with tours and move ins as needed. Conduct daily and weekly follow up call to prospective residents. Conduct at least two EBD’s a week.
  • Ensure all Emergency Procedures for the Community are current and active
  • Comply with Team Member Handbook
  • Stay in compliance with state and local licensing guidelines
  • Stay in compliance with OSHA and state Fire Marshall regulations.
  • Verify all resident billing is accurate and produced timely.
  • Hire and train department heads so that an efficient and profitable operation is maintained with minimum administrative oversight.
  • Give final approval in the hiring and termination of all team members making sure they possess the qualities and skills that will complement the culture of the Highgate Organization.
  • Review and approve annual performance evaluations.
  • Create high team member morale and resident satisfaction.
  • Ensure positive firs impression is always given to visitors, prospects, new team members and vendors upon entering the community.
  • Practice fairness regarding team member counseling.
  • Attend resident council meetings monthly.
  • Provide necessary follow-up on state surveys and investigations to assure that deficiencies/citations are corrected and not repeated.
  • Be attentive to risk management concerns, actively working all worker comp claims.

Executive Director

Enlivant
01.2017 - 02.2020
  • Supervised daily operations of community operations and managing multiple departments, (sales, dining, housekeeping, activities, and building maintenance)
  • Conducted staff performance management protocols (evaluations, coaching, task delegation, termination) for over 30 staff members.
  • Led hiring processes of staff (recruiting, interviewing, hiring, onboarding and training.)
  • Engaged with residents and staff to solve problems, settle disputes, and solve grievances.
  • Effectively managed operational processes including payroll, building expenses, revenue, budgeting, and other financial transactions.
  • Established objectives, executed diverse sales, and implemented marketing initiatives to increase community occupancy and company revenue.
  • Ensured resident and employee satisfaction and retention through continuous improvement of care, service, and culture.
  • Fostered positive relationships and communicated effectively as primary point of contact for residents, families, staff, regional and national management teams, and other regulatory bodies.
  • Provided optimal senior care through consistent compliance with company policies and procedures, as well as federal, state and local regulations.
  • Served as Director of Community Leadership Team to ensure new resident admission process and compliance of established procedures and policies.
  • Reported and documented community issues through internal and external reporting processes.
  • Assisted residents with daily living activities in accordance with individual care plans.
  • Maintained high community property standards (building, grounds, and residents’ lodging areas) through careful implementation of maintenance systems and utilization of preventative programs.
  • Ensured community is prepared for state and local inspections and collaborated with Community Leadership Team to create and implement possible plans of correction.
  • Served as community representative to connect with local businesses, professional organizations, community groups, and regulatory agencies.

Branch Manager

ResCare
03.2015 - 12.2017
  • Directed and supervised daily operations for 3 branches in Island and Whatcom Counties.
  • Recruited, hired, trained and evaluated employees to establish positive working environment.
  • Maintained and managed employee schedules to ensure consistent coverage.
  • Created and executed sales, marketing and advertising campaigns to grow clientele.
  • Organized and reviewed hundreds of private documents to be approved and received by Washington State in relation to health care.
  • Developed excellent relationships with clients and employees, establishing a professional and encouraging environment.

Advertising Executive

MacGregor Publishing
02.2012 - 03.2015
  • Managed portfolios of advertising and marketing for over 250 clients within Island, Skagit and Whatcom Counties.
  • Increased monthly revenue and yearly overall market objectives on a consistent basis.
  • Maintained authentic, professional relationships with all customers and provided new products and services personalized to grow and expand their businesses.
  • Established marketing campaigns and website design for new and established companies in the region.
  • Provided market analysis to help customers understand the market and how to reach buying customers and maximize their NOI.

Sales Director

Los Angeles Times
05.2002 - 01.2012
  • Managed, maintained and increased weekly and monthly sales quotas, doubling revenues.
  • Supervised daily operations for employees and managed a staff of over 20 people.
  • Supervised and connected with prospective clients at multiple community events within the Greater Los Angeles area.
  • Trained new sales team members and established proven sales strategies.
  • Created and executed diverse sales strategies & marketing initiatives through team collaboration to drive sales and achieve revenue.

Education

Associate of Arts - Culinary

Le Cordon Bleu College of Culinary Arts
Pasadena, CA
05.2005

Business

East Los Angeles College
Monterey Park, CA

Skills

  • Budgeting
  • Program Implementation
  • Staff Management
  • Training
  • P&L
  • Community Engagement
  • Revenue
  • Sales and Marketing
  • Mental Health and Dementia training certified
  • Survey readiness
  • OSHA, Fire Marshall regulations
  • Culture builder with proven track record
  • High occupancy proven track record
  • CPR, First Aid, Mental Health and Dementia certifications

Accomplishments

  • Awarded Regional Executive Director of the Month for outstanding service to the community.
  • Maintained 98% occupancy rate for the community driving revenue and NOI.
  • Mentored new employees and provided detailed feedback on milestones, resulting in a 50% increase in overall job satisfaction within 12 months.
  • Directed staff meetings and training sessions each month to build information sharing networks.
  • Supervised a local team during a multi-state, federally-directed disaster exercise.

Timeline

Executive Director

Highgate Senior Living
09.2020 - Current

Executive Director

Enlivant
01.2017 - 02.2020

Branch Manager

ResCare
03.2015 - 12.2017

Advertising Executive

MacGregor Publishing
02.2012 - 03.2015

Sales Director

Los Angeles Times
05.2002 - 01.2012

Associate of Arts - Culinary

Le Cordon Bleu College of Culinary Arts

Business

East Los Angeles College

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