Jeffrey Jannack
Anchor Point,AK
Summary
Dynamic and results-oriented professional with extensive experience at Publix Super Market at Smyrna Crossing, excelling in customer engagement and efficient time management. Demonstrated ability to enhance customer satisfaction and streamline operations, backed by strong problem-solving and interpersonal skills. Achieved notable improvements in service delivery by leveraging expertise in POS system operation and teamwork. Experienced with delivering excellent customer service and handling front-end tasks efficiently. Utilizes strong communication and problem-solving skills to address customer inquiries and ensure smooth operations. Track record of working collaboratively with team members to meet and exceed service expectations.
Overview
4
4
years of professional experience
Work History
Front Service Clerk
Publix Super Market at Smyrna Crossing
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Collaborated effectively with team members across various departments to streamline daily operations and improve overall performance metrics.
- Participated in ongoing training programs to expand product knowledge and enhance customer support skills.
- Strived for continuous improvement within job duties, seeking feedback from supervisors on ways to enhance performance levels.
- Assisted customers in locating products, saving them time and improving their shopping experience.
- Delivered prompt service at checkout, reducing customer wait times.
- Maintained orderly front-end area, optimizing flow of customers and enhancing their shopping experience.
- Increased efficiency in bagging process, ensuring that groceries were handled with care to prevent damage.
- Collaborated with customer service desk to handle returns and exchanges, streamlining process for customers.
- Provided support for customer queries, leading to improved store reputation and customer satisfaction.
- Fostered welcoming atmosphere by greeting customers upon entry and departure.
- Enhanced customer service experience by efficiently managing checkout lines and transactions.
Retail Sales Associate
Men’s Wearhouse
06.2021 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Within first month of working, closed a sale worth nearly 1000$ USD.
Education
High School Diploma -
Heritage High School
Conyers, GA06.2023
Skills
- Customer engagement
- Time management
- Problem-solving skills
- Store maintenance
- Bagging techniques
- Listening skills
- Hospitality services
- Complaint handling
- Conflict management
- Effective planning
- File management
- Sales proficiency
- Returns processing
- POS system operation
- Transaction accuracy
- Customer service
- Cleaning and sanitizing
- Accuracy and efficiency
- Data entry
- Document management
- Payment processing
- Safe food handling
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Verbal communication
- Decision-making
- Task prioritization
Timeline
Front Service Clerk
Publix Super Market at Smyrna Crossing
02.2023 - Current
Retail Sales Associate
Men’s Wearhouse
06.2021 - 07.2021
High School Diploma -
Heritage High School
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