Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JEFFREY J. DONAHUE

Port Charlotte

Summary

Detail-oriented professional with expertise in program support, data analysis, and process improvement. Skilled in assessing operational needs, identifying inefficiencies, and implementing Lean Six Sigma solutions. Experienced in knowledge management, user support, and cross-functional coordination within compliance-driven environments. Marine Corps veteran committed to delivering accurate and reliable results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

HVAC / Generator Technician

Grande Aire Services Inc
Boca Grande
06.2024 - Current
  • Diagnose and resolve complex HVAC and generator system failures using advanced diagnostic tools.
  • Provide remote and onsite technical support to customers and technicians.
  • Improved troubleshooting accuracy and reduced repeat service calls.
  • Trained junior technicians on troubleshooting procedures, safety protocols, and documentation standards, improving their operational competence.
  • Maintain accurate electronic service records, including parts usage, labor hours, and customer interactions.
  • Processed 5 to 8 service tickets daily with precision.
  • Implemented process improvements, reducing administrative time by 20 minutes per service ticket.
  • Analyze performance data to identify trends, enhancing reporting accuracy.
  • Coordinate with vendors and supply chain personnel to ensure timely repairs and accurate documentation.
  • Streamlined documentation workflows to increase operational efficiency.

Tractor Technician

Everglades Equipment Group
North Port
08.2023 - 06.2024
  • Performed diagnostics, maintenance, and repairs on diesel engines and agricultural equipment, ensuring reliable operation for optimal performance.
  • Enhanced diagnostic efficiency by providing advanced troubleshooting support, leading to quicker resolutions of technical issues.
  • Diagnosed complex electrical problems in equipment to identify faults.
  • Utilized computerized diagnostic systems to identify malfunctions.
  • Maintained detailed documentation of parts usage, labor hours, and diagnostic findings.
  • Completed 5 to 8 service tickets per day, maintaining high accuracy and timely service delivery.
  • Provided customer support by explaining repair procedures and timelines.

Estimator / Project Coordinator

8:18 Renovation and Restoration
Punta Gorda
06.2023 - 08.2023
  • Conducted onsite assessments and prepared detailed cost estimates for residential and commercial projects.
  • Completed 2 to 6 estimates per day with project values ranging from $1,500 to $4.2 million.
  • Streamlined estimating workflows, resulting in increased accuracy and minimized rework.
  • Implemented process improvements to enhance estimating accuracy and boost customer satisfaction.
  • Coordinated with customers, subcontractors, and project managers to clarify requirements and resolve project issues, ensuring project alignment.
  • Used construction management software to track project data, documentation, schedules, and communications.

Business Owner

D and B Mobile Automotive
Yuma
11.2016 - 06.2019
  • Managed all aspects of a mobile automotive service business, including diagnostics, maintenance, scheduling, and customer service.
  • Serviced 20 customers weekly, fostering relationships to encourage repeat business.
  • Generated $8,000 to $10,000 in weekly revenue while maintaining zero company debt.
  • Negotiated with vendors to secure favorable pricing and reduce costs.
  • Reduced parts costs by 30 to 45 percent through vendor negotiation and competitive sourcing.
  • Coordinated inventory management, advertising strategies, and customer outreach to enhance brand visibility.
  • Maintained detailed records of parts usage, labor hours, and service activities to ensure operational efficiency.
  • Estimated labor and parts costs using industry tools.

Automotive Technician

Fisher Chevrolet Buick GMC
Yuma
08.2016 - 11.2016
  • Completed warranty repairs and general service tasks in accordance with factory standards and technical service bulletins.
  • Serviced 8 to 10 vehicles daily, maintaining high standards of quality and precision in repairs.
  • Performed diagnostics on electrical and mechanical faults using computerized systems and manufacturer guidelines.
  • Explained diagnostic findings and repair recommendations to service writers and customers, enhancing understanding and trust.
  • Inspected vehicles for roadworthiness and verified proper operation after repairs.
  • Performed general maintenance and servicing across multiple vehicle platforms.
  • Conducted heavy line engine and transmission removal and replacement.
  • Earned recognition for performance, leading to opportunity for GM certification schooling and a $55 per hour flat-rate position.

Suicide Prevention Specialist

United States Marine Corps
Camp Horno
05.2014 - 08.2016
  • Delivered crisis intervention and support in high-compliance environment, ensuring safety and compliance standards were met.
  • Coordinated with medical, law enforcement, and leadership personnel to resolve complex cases.
  • Oversaw 4 crisis intervention cases, effectively coordinating with multiple agencies to achieve successful outcomes.
  • Analyzed case data to identify patterns, recommending workflow improvements that enhanced case resolution processes.
  • Documented all interactions in secure electronic systems.
  • Assessed readiness and promotability of 15 to 20 Marines through regular evaluations.

Training Manager

United States Marine Corps
Camp Horno / MCAS Yuma
04.2011 - 08.2016
  • Trained approximately 130 Marines per week for nine years.
  • Designed, developed, and delivered training programs using adult learning principles.
  • Conducted needs assessments to identify skill gaps and training requirements.
  • Developed training materials, job aids, manuals, and reference guides to enhance learning outcomes.
  • Evaluated training effectiveness using metrics and performance data.
  • Provided user support and training for systems, procedures, and operational tools.
  • Streamlined training program processes and enhanced documentation accuracy to support effective training delivery.
  • Managed training records and certification data, ensuring 100 percent accuracy for compliance and reporting.

Range Operations Manager

United States Marine Corps
Camp Pendleton
06.2007 - 08.2016
  • Managed training operations for 60,000 personnel annually, ensuring effective delivery and compliance.
  • Redesigned annual training methodology to improve combat readiness.
  • Led training sessions for 18 personnel to enhance skills and knowledge.
  • Oversaw scheduling, documentation, and digital recordkeeping through SharePoint, enhancing operational efficiency.
  • Conducted program analysis, identified operational gaps, and recommended process improvements.
  • Diagnosed and resolved user issues in training systems, facilitating improved access to documentation.
  • Managed a $400,000 annual budget.
  • Reduced delays by improving relay movement and coordination.
  • Ensured accurate reporting and compliance across all training operations.

Aviation Power Plants and Avionics

United States Marine Corps
Yuma
06.2007 - 06.2013
  • Serviced 30 to 40 aircraft and ground support units weekly, ensuring timely availability for flight operations.
  • Maintained 100 percent fuel accuracy during hot-seat refueling events.
  • Performed aircraft fueling operations and routine inspections.
  • Maintained ground support equipment while responding swiftly to emergency situations to ensure operational readiness.
  • Ensured compliance with safety regulations and hazardous materials protocols.
  • Maintained accurate service records to support compliance and operational efficiency.
  • Supported squadron operations achieving an 85 percent inspection score.

Stocker and Customer Service Associate

Piggly Wiggly
Racine
01.2005 - 05.2007
  • Delivered customer service to 40 to 60 shoppers each shift, enhancing their shopping experience.
  • Resolved customer concerns and ensured a positive shopping experience.
  • Assisted customers, stocked shelves, and ensured organized store appearance.
  • Enhanced shelf organization and increased stock accuracy.

Education

HVAC Fast Track Program - General Education Coursework, Vocational Training - SMAW Welding

Arizona Western College
Yuma, AZ
11.2020

High School Diploma or GED -

J.I. CASE HIGH
Racine, WI
01-2007

Skills

  • Technical Troubleshooting
  • Data reporting
  • Program Analysis
  • Requirements Gathering
  • Trend Analysis
  • Lean Six Sigma
  • Remote support tools
  • Microsoft Office Suite
  • SharePoint management
  • Records management
  • Knowledge Management
  • Stakeholder Coordination
  • Administrative Support
  • Training Development
  • Policy Interpretation

Certification

  • Lean Six Sigma Yellow Belt (AIRSPEED)
  • Lean Six Sigma Green Belt
  • Six Sigma Certification
  • Welding Certification (SMAW)
  • CPR - 04/01/17
  • Secret Security Clearance (Expired)
  • Driver's License
  • Forklift Certification
  • Motorcycle License

Timeline

HVAC / Generator Technician

Grande Aire Services Inc
06.2024 - Current

Tractor Technician

Everglades Equipment Group
08.2023 - 06.2024

Estimator / Project Coordinator

8:18 Renovation and Restoration
06.2023 - 08.2023

Business Owner

D and B Mobile Automotive
11.2016 - 06.2019

Automotive Technician

Fisher Chevrolet Buick GMC
08.2016 - 11.2016

Suicide Prevention Specialist

United States Marine Corps
05.2014 - 08.2016

Training Manager

United States Marine Corps
04.2011 - 08.2016

Range Operations Manager

United States Marine Corps
06.2007 - 08.2016

Aviation Power Plants and Avionics

United States Marine Corps
06.2007 - 06.2013

Stocker and Customer Service Associate

Piggly Wiggly
01.2005 - 05.2007

HVAC Fast Track Program - General Education Coursework, Vocational Training - SMAW Welding

Arizona Western College

High School Diploma or GED -

J.I. CASE HIGH
JEFFREY J. DONAHUE