Microsoft Office
Jeffrey Jenkins
Clarksburg,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Transportation Assistant position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Quality Assurance Engineer
West Virginia Army National Guard
2007.10 - 2020.09
- Improved product quality by implementing rigorous testing procedures and identifying areas for optimization.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Conducted root cause analysis for defects, leading to targeted improvements in the production process.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Minimized potential risks by proactively identifying and addressing vulnerabilities during the development life cycle.
- Contributed to the continuous improvement of QA processes through regular reviews, evaluations, and updates as needed.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Maintained up-to-date knowledge on industry trends, tools, and techniques to ensure optimal performance in a rapidly evolving environment.
- Fixed identified issues to improve workflows.
- Met tight deadlines to satisfy client demands and project timelines.
- Worked closely with different departments to develop innovative solutions to functionality issues.
- Collaborated with product owners to stay current on intended functionality.
- Fixed identified issues to increase productivity and boost workflows.
Administrative Manager
West Virginia Army National Guard
2000.05 - 2007.09
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Met department budgets by monitoring and reporting on office expenses.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Negotiated and executed contracts on behalf of department.
Warehouse Supervisor
Amtower Auto Supply
1993.01 - 2000.05
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Implemented cost-saving measures to reduce overhead expenses without compromising warehouse operations or service quality.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
Education
Master of Science - Strategic Leadership
12.2016
- With Honors
- 4.0 GPA
- cum laude graduate
Bachelor of Science - Organizational Leadership
04.2011
Skills
- Data Validation
- Audit Reporting
- Quality Processes
- System Administration
- SOP Writing
- Problem-solving abilities
- Collaboration and communication
- Quality assurance strategy
- Decision-Making
- Strong Problem Solver
- Team Collaboration
- Regulatory Compliance Assurance
Accomplishments
Army Meritorious Service Metal for over 20 years of Military Service
Software
Adobe
References
References available upon request.
Timeline
Quality Assurance Engineer - West Virginia Army National Guard
2007.10 - 2020.09
Administrative Manager - West Virginia Army National Guard
2000.05 - 2007.09
Warehouse Supervisor - Amtower Auto Supply
1993.01 - 2000.05
University of Charleston - Master of Science, Strategic Leadership
Mountain State University - Bachelor of Science, Organizational Leadership
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