Jeffrey Jewell
San Pablo,CA
Summary
Bilingual Tenant Services Coordinator with exemplary computer literacy and communication skills. Highly trained professional known for building lasting partnerships. Excellent knowledge of housing laws, maintenance issues and assistance programs.
Overview
13
13
years of professional experience
Work History
Tenant Services Coordinator
McCarthy Cook
02.2023 - Current
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Processed rent collection invoices, billing and other charges in accordance with tenant lease agreements.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Acted as professional liaison between tenants and personnel in management office.
- Distributed incoming mail, packages and memos to tenants and prepared all outgoing mail for pickup.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Account Manager
Allied Universal Security Services
02.2022 - 02.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
Director of Security
McCarthy Cook
01.2018 - 02.2023
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Responded swiftly to security incidents and effectively resolved security issues.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Evaluated security systems and procedures to identify areas for improvement.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 13 security personnel during shift.
- Established and maintained close working relationships with local law enforcement officers.
Account Manager
Pro Guard Security
01.2018 - 09.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Security Guard
Allied Universal Security Services
09.2016 - 01.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Forklift Operator
Del Monte Fresh Produce Co
12.2015 - 08.2016
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Completed cycle counts and monthly inventory.
Enlisted Soldier
US Army
08.2015 - 12.2015
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
Sales Associate
San Pablo Plumbing
08.2013 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Merchandiser
Rmsi Retail Merchandising
09.2010 - 08.2013
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
No Degree - Automotive Technology
Contra Costa College
San Pablo, CAHigh School Diploma -
Richmond High School
Richmond, CA06.2009
Skills
- Common Area Maintenance
- Showing Suite
- Collections Procedures
- Verbal and Written Communication
- Invoice Processing
- Access Card System Oversight
- Data Entry
- Issue Response and Remediation
- Move-In Coordination
- Telephone Etiquette
- Microsoft Office
- Property Showing
Languages
Spanish
Professional Working
Timeline
Tenant Services Coordinator
McCarthy Cook
02.2023 - Current
Account Manager
Allied Universal Security Services
02.2022 - 02.2023
Director of Security
McCarthy Cook
01.2018 - 02.2023
Account Manager
Pro Guard Security
01.2018 - 09.2021
Security Guard
Allied Universal Security Services
09.2016 - 01.2018
Forklift Operator
Del Monte Fresh Produce Co
12.2015 - 08.2016
Enlisted Soldier
US Army
08.2015 - 12.2015
Sales Associate
San Pablo Plumbing
08.2013 - 08.2015
Merchandiser
Rmsi Retail Merchandising
09.2010 - 08.2013
No Degree - Automotive Technology
Contra Costa College
High School Diploma -
Richmond High School