Jeffrey Jimenez
Hartford,CT
Summary
Administrative professional prepared for new challenges. Extensive experience in managing office operations, streamlining processes, and enhancing productivity. Known for fostering team collaboration and adapting to changing needs with reliability and flexibility.
Overview
9
9
years of professional experience
Work History
Administrative Clerk
City of Hartford
11.2023 - Current
- Managed clerical functions related to municipal tax assessments, including receiving and filing income/expense and declaration reports for local commercial real estate and personal property
- Assisted taxpayers by explaining assessment policies, processing tax adjustments, and applying eligible state and municipal tax incentives for motor vehicles, veterans, the elderly, and other qualifying groups
FMLA Case Specialist
MetLife, Inc.
01.2023 - 11.2023
- Investigated, determined, and managed caseload of over 100 Family and Medical Leave Act (FMLA) claims
- Ensured claims processing was consistent with policies and procedures within FMLA guidelines
Short-Term Disability Case Specialist
MetLife, Inc.
01.2021 - 08.2022
- Investigated, determined, and managed complex Short-Term Disability claims for employees in over 20 national and regional companies
- Utilized specialty resources, including medical and vocational experts, for initial and ongoing decisions
Customer Support Specialist
MetLife, Inc.
06.2016 - 12.2020
- Managed high volume inbound calls, identified existing leaves of absence, and evaluated eligibility for new leaves of absence
- Reviewed sensitive medical information to determine eligibility for benefits
- Consistently met and exceeded company deadlines and goals
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
High School Graduate -
Morgan Bulkeley High School
Hartford, CT01.2008
Skills
- Bilingual: Fluent in English and Spanish
- Documentation and case management proficiency
- Organized and analytical with strong problem-solving abilities
- Able to handle fast-paced environments effectively prioritizing multiple tasks
- Proficient in Windows applications and general technical skills
- Optimal customer service and clerical support
Timeline
Administrative Clerk
City of Hartford
11.2023 - Current
FMLA Case Specialist
MetLife, Inc.
01.2023 - 11.2023
Short-Term Disability Case Specialist
MetLife, Inc.
01.2021 - 08.2022
Customer Support Specialist
MetLife, Inc.
06.2016 - 12.2020
High School Graduate -
Morgan Bulkeley High School
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