Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SalesManager

Jeffrey Johnson

Kansas City,KS

Summary

Skilled mechanic with relevant experience in automotive repair and maintenance. Strengths include problem-solving abilities, strong knowledge of mechanical systems, and proficiency in using diagnostic equipment. Notable contributions include improving workflow efficiency and ensuring high standards of safety and quality control in previous roles.

Overview

24
24
years of professional experience
1
1
Certification

Work History

MM1 Mechanic

Certain Teed
Kansas City, KS
02.2022 - Current
  • Maintained records of repairs, calibrations and inspections performed on production equipment.
  • Communicated effectively with supervisors regarding progress updates on projects.
  • Responded quickly to emergency repair requests from production personnel.
  • Replaced defective parts, such as bearings, seals, valves and other components.
  • Disassembled machinery for inspection or replacement of broken parts.
  • Repaired hydraulic systems including pumps, motors and cylinders.
  • Operated a variety of hand tools such as wrenches, grinders, drill presses and saws.
  • Troubleshot complex mechanical problems using blueprints and schematics.
  • Performed preventive maintenance on equipment to minimize down time and extend life of equipment.
  • Monitored machine operation and verified performance met production requirements.
  • Installed and repaired basic mechanical systems, hydraulic systems, pneumatic systems and process control systems.
  • Operated hoists and tools to safely handle and move parts and equipment.
  • Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.

Service Advisor

Hendrick Chevrolet
Shawnee, KS
05.2020 - 02.2022
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Resolved customer complaints in an efficient and courteous manner.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Greeted customers and addressed their needs in a professional manner.
  • Prepared invoices for services rendered and collected payments from customers.

Service Manager

State Line Nissan
Kansas City, MO
09.2018 - 05.2020
  • Overlooking the daily flow of the service department.
  • Helping service advisors with assistance for our customers.
  • Guiding techs with the right tools and assistance that are required to perform repairs.
  • Dispatching all service ROs to correct personnel.
  • Helping customers with any issues that arise and handling them in a professional manner with empathy, honesty, and a quick resolution.
  • Overseeing all finances within the service department.
  • Managing the hourly techs and flat rate techs to achieve the highest productivity.
  • Scheduling all training for advisors, techs, and leads.
  • Stay in constant contact with Nissan USA on customer satisfaction and dealership certifications.
  • Maintained CSI score at or above designated standard for manufacturer and dealership.
  • Created standard operating procedures for all service functions.
  • Created detailed reports on service activities for senior management review.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Hired and trained service department staff to drive performance.

Assistant Service Manager

State Line Nissan
Kansas City, MO
07.2014 - 09.2018
  • Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians.
  • Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
  • Monitored technician performance and provided feedback on areas needing improvement.
  • Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
  • Assisted in developing service strategies and budgets to meet customer satisfaction goals.
  • Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Motivated and supported employees to maintain low turnover.
  • Hired and trained service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Created written estimates and obtained customer consent to proceed.
  • Addressed customer questions and concerns regarding products and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

UTV/ATV Boat Mechanic/ Advisor/ Parts & Warranty

Cabela's
Kansas City, KS
08.2006 - 07.2014
  • Diagnosed, repaired, and serviced boats' engines, pumps, electrical systems, and other components.
  • Communicated effectively with customers regarding service needs and progress updates.
  • Repaired or replaced hydraulic steering systems on boats.
  • Adjusted carburetors and ignition timing for optimal performance.
  • Rebuilt outboard motors by disassembling them down to the crankshaft and then reassembling with new parts.
  • Ensured that all work was done according to manufacturer specifications.
  • Performed routine maintenance to ensure proper functioning of boat's mechanical systems.
  • Troubleshot problems with engine control systems using diagnostic tools such as multimeters and oscilloscopes.
  • Installed replacement parts including propellers, shafts, bearings and seals.
  • Replaced worn or damaged parts such as spark plugs, fuel filters, gaskets, pistons, rings, hoses and belts.
  • Overhauled and repaired gasoline marine engines, outboard motors and related marine equipment and systems using technical manuals and schematic charts.
  • Tested marine engines and equipment to determine need for adjustments or repairs.
  • Completed regular maintenance and service through oil changes, gear lubrication and winterizing.
  • Writing all service RO's while answering customer questions, concerns, and providing estimated costs.
  • Ordered all service parts and communicated with vendors.
  • Handled all warranty claims and required photos and forms, per manufacturer's procedures.
  • Dispatched all ROs to qualified techs.

Automotive Parts Salesperson/Delivery Driver

Advanced Auto Parts
Orlando, FL
07.2000 - 08.2006
  • Provided customer service to automotive parts customers, including answering questions about product features and availability.
  • Inspected returned items for damage before issuing refunds or exchanges.
  • Assisted in unloading trucks and stocking shelves with incoming shipments of parts.
  • Processed returns according to company policy while keeping customer satisfaction a priority.
  • Operated cash register during peak hours of business transactions accurately and efficiently.
  • Implemented inventory control procedures to minimize stock shortages or overages.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Education

Factory Certified - Motorcycle Maintenance And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Orlando, FL
07-2005

Skills

  • Mechanical Systems
  • Troubleshooting
  • Hydraulic Repair
  • Hand and power tools
  • Quality Assurance
  • Diagnostic abilities
  • Preventive Maintenance
  • Grease and Lubricant Application
  • Pneumatic Systems
  • Hydraulic systems
  • Cooling systems
  • Power Steering Repair
  • Performance Tuning
  • Wheel Alignment
  • Suspension Systems
  • Repairs knowledge
  • Deadline-driven
  • Maintenance and repairs
  • Customer Relationship Management (CRM)
  • Engine repair
  • Electrical Systems
  • Brake Systems
  • Work Order Management
  • Inventory Management
  • Reynolds & Reynolds
  • 10-Key
  • Lightspeed
  • CDK
  • X-Time
  • Automotive Service Management

Accomplishments

  • Mercury Outboard CSI Dealer of the Year (2013)

Certification

  • Kawasaki Factory Certified
  • Honda Factory Certified
  • Yamaha Outboard Certified
  • Mercury Outboard Certified
  • Nissan Service Manager Certified
  • Chevrolet Service Advisor Certified
  • Valid Kansas Driver's License

Timeline

MM1 Mechanic

Certain Teed
02.2022 - Current

Service Advisor

Hendrick Chevrolet
05.2020 - 02.2022

Service Manager

State Line Nissan
09.2018 - 05.2020

Assistant Service Manager

State Line Nissan
07.2014 - 09.2018

UTV/ATV Boat Mechanic/ Advisor/ Parts & Warranty

Cabela's
08.2006 - 07.2014

Automotive Parts Salesperson/Delivery Driver

Advanced Auto Parts
07.2000 - 08.2006

Factory Certified - Motorcycle Maintenance And Repair Technology

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

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Jeffrey Johnson