Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
Generic

Jeffrey Johnson

Mundelein

Summary

Dynamic dedicated professional with a proven track record at UL Solutions and at AHEAD, adept in project coordination and client onboarding. Excelled in enhancing team leadership and process management, successfully closed 883 DAP Annual Assessment projects in 2024. Formerly enriched customer relations demonstrating exceptional sales acumen and policy compliance.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Customer Service, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

8
8
years of professional experience

Work History

Staff Augmentation Specialist

AHEAD
04.2025 - 08.2025
  • Collaborated with assembly and warehouse managers throughout the hiring process, scheduling interviews and maintaining department headcount.
  • 23 subcontractors successfully boarded in two months.
  • Successfully worked with the hiring agencies after candidate interviews onboarding all candidates into job openings.
  • Directed all post interview surveys.
  • Provided manager feedback to hiring agencies after candidate interviews.
  • Collaborated with the hiring agencies to provide candidate profiles for all job postings and to improve the overall quality of candidates.
  • Communicated with candidates and hiring agencies for future openings.
  • Oversaw the department interview process and worked with managers to strengthen processes and identify weaknesses for improvement.
  • Collaborated with Human Resources to keep subcontractor timecards.
  • Maintained constant communication with hiring agencies and responded to all communications within 24 hours.
  • Maintained overall organization and records for manager review.
  • Created an overall positive experience for the candidates and hiring agencies while working for AHEAD.
  • Developed strategic initiatives to enhance client engagement and satisfaction.
  • Analyzed market trends to inform product development and positioning strategies.

DAP Service Coordinator

UL Solutions
03.2017 - 04.2025
  • Successfully processed and closed 883 client projects and annual assessments in 2024.
  • Oversaw and refined the DAP Closing Box process, leading to an optimized project completion workflow and enhanced revenue recognition.
  • Efficiently resolved client requests via email and telephone provide excellent customer service to all DAP clients.
  • Collaborated with potential DAP clients through the DAP onboarding process leading to initial assessments.
  • Generated and assigned quotes to clients and followed up on all requests.
  • Oversaw the quotation and finalization of DAP annual assessments and supervised the assignment of annual assessment to project handlers.
  • Participated in the pricing on scope expansions for DAP clients throughout all UL industries.
  • Carried out the creation of DAP program agreements, managed agreement requests and worked with clients to ensure all agreements are updated.
  • Collaborated with clients on agreement addendums and updated UL Sales Contracts Workbench.
  • Participated in the training for new employees and creating work instructions for DAP processes.
  • Spearheaded team and process efficiency projects to cross train DAP service coordinators.
  • Directed the DAP Name, Address and File Transfer process and handled all requests from the NAFT team.
  • Completed all UL training and courses, completed all self-evaluations and quarterly check-ins in a timely manner.
  • Oversaw the ordering, shipment and delivery of UL DAP plaques for initial and annual clients.

Education

Bachelor of Science (B.S.) -

Illinois State University
Normal, IL

Skills

  • Customer Relations
  • Sales
  • Project Coordination
  • Data Entry
  • Process Management
  • New Hire Onboarding
  • Sense of teamwork and work well with others
  • Process Efficiency
  • Staff Augmentation Policy Compliance
  • Knowledgeable in Microsoft Outlook and Excel
  • Management collaboration
  • Advanced communication

Timeline

Staff Augmentation Specialist

AHEAD
04.2025 - 08.2025

DAP Service Coordinator

UL Solutions
03.2017 - 04.2025

Bachelor of Science (B.S.) -

Illinois State University

Personal Information

Title: Staff Augmentation Specialist

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