Jeffrey Johnson
Vero Beach
Summary
Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills.
Friendly automotive technician commended for attentively listening to customers and quickly finding solutions to issues. Detailed individual with several years of hands-on experience inspecting, repairing and maintaining vehicles. Versed in replacing dysfunctional parts and providing proper estimates for repair work.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Automotive Technician
Walmart
Vero Beach
02.2024 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired electrical systems, ensuring proper functionality of lights and batteries.
- Conducted thorough inspections to identify potential vehicle problems before they escalate.
- Performed routine maintenance services including oil changes and tire rotations.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Collaborated with team members to streamline service workflows and enhance efficiency.
- Communicated effectively with customers regarding service recommendations and repairs needed.
- Trained junior technicians on proper procedures and equipment usage for better performance.
Seasonal Team Lead
Walmart
Vero Beach
02.2023 - 02.2024
- Oversaw daily operations to ensure smooth workflow and team efficiency.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and organized stock for easy access.
- Implemented safety protocols to maintain a secure working environment.
- Conducted regular team meetings to discuss goals and address concerns.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Collaborated with management to improve store layout and product placement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
Automotive Technician
Walmart
Vero Beach
05.2022 - 02.2023
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services including oil changes and tire rotations.
- Repaired electrical systems, ensuring proper functionality of lights and batteries.
- Collaborated with team members to streamline service workflows and enhance efficiency.
- Maintained a clean and organized work environment in compliance with safety standards.
- Communicated effectively with customers regarding service recommendations and repairs needed.
- Trained junior technicians on proper procedures and equipment usage for better performance.
- Conducted thorough inspections to identify potential vehicle problems before they escalate.
- Maintained a clean working environment at all times.
- Performed routine maintenance including oil changes, tire replacement and tire rotations.
Apparel Team Lead
Walmart
Vero Beach
08.2021 - 05.2022
- Led apparel team in daily operations and inventory management.
- Trained and mentored staff on product knowledge and customer service.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with management to optimize stock levels and turnover rates.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Organized team schedules to maintain adequate staffing during peak hours.
- Conducted regular assessments of sales trends and inventory needs.
- Enforced store policies and procedures to maintain a safe environment.
- Monitored employee productivity and provided constructive feedback and coaching.
- Checked store displays to maintain correct amount of merchandise.
- Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
- Trained new employees in store operations, customer service techniques, and product knowledge.
- Reviewed employee timecards for accuracy before submitting them for approval.
- Provided leadership and direction to a team of 10 apparel associates.
- Assigned tasks to staff members based on their strengths and abilities.
- Resolved customer complaints regarding product quality or service in a timely manner.
- Responded quickly to changing business needs while maintaining high standards of customer service.
- Coordinated with other departments such as marketing or finance when necessary.
- Analyzed sales data from previous weeks and months in order to forecast future demand trends.
Sporting Goods Sales Associate
Walmart
Vero Beach
03.2021 - 08.2021
- Assisted customers in selecting sporting goods and equipment.
- Maintained organized displays of merchandise to enhance visibility.
- Processed transactions accurately at the cash register.
- Provided product knowledge to customers for informed purchasing decisions.
- Restocked shelves with new inventory and ensured proper signage.
- Collaborated with team members to manage sales floor activities.
- Handled customer inquiries and resolved concerns effectively.
- Adhered to company policies for safety and loss prevention measures.
- Handled customer inquiries through telephone calls or emails promptly and professionally.
- Organized inventory shelves and racks to maintain a neat store appearance.
- Investigated inventory system to check for specific items or specialty products.
- Welcomed guests and asked open-ended questions to best determine optimal product choices.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Restocked merchandise on shelves as needed.
- Completed customers' purchases by processing credit and payment cards and placing items in bags.
- Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor.
Personal Shopper
Walmart
Vero Beach
10.2020 - 03.2021
- Assisted customers in selecting products based on personal preferences and needs.
- Managed shopping lists to ensure accurate and efficient product selection.
- Collaborated with store associates to locate items and resolve customer inquiries.
- Maintained knowledge of current promotions and store layouts for effective shopping.
- Provided recommendations for alternative products when requested items were unavailable.
- Ensured timely order fulfillment while adhering to Walmart's quality standards.
- Developed strong relationships with repeat customers to enhance shopping experience.
- Utilized digital tools for order management and communication with customers effectively.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Greeted customers and answered product or service questions.
- Listened to customer needs to identify and recommend best products and services.
Apparel Department Manager
Walmart
Vero Beach
03.2019 - 10.2020
- Managed apparel department operations and maintained inventory levels.
- Trained and supervised team members on customer service standards.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated with vendors to ensure timely product deliveries.
- Monitored sales trends and adjusted stock accordingly.
- Resolved customer inquiries and complaints effectively.
- Conducted regular audits to ensure compliance with company policies.
- Organized promotional events to boost department visibility.
- Provided excellent customer service by responding to inquiries and resolving complaints quickly.
- Inspected merchandise regularly to ensure quality standards were met prior to display or sale.
- Conducted regular staff meetings to discuss progress towards goals, changes in policies or procedures.
- Assisted customers with returns or exchanges of clothing items when necessary.
Deli Associate
Walmart
Vero Beach
01.2019 - 03.2019
- Prepared fresh deli products for customers daily.
- Maintained cleanliness and organization of deli displays.
- Assisted customers with product selection and recommendations.
- Operated slicing equipment safely and efficiently.
- Stocked shelves with deli items and ensured freshness.
- Collaborated with team members to meet customer demands.
- Followed food safety guidelines and procedures consistently.
- Managed inventory levels and reported shortages to management.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
Line Cook
Applebee's
Vero Beach
07.2018 - 01.2019
- Prepared and cooked menu items according to Applebee's recipes and standards.
- Maintained cleanliness and organization of kitchen workspace during service hours.
- Operated kitchen equipment including grills, fryers, and ovens safely and efficiently.
- Assisted in inventory management by monitoring stock levels and notifying supervisors.
- Collaborated with team members to ensure timely food preparation and service efficiency.
- Followed food safety guidelines to ensure high standards of hygiene in the kitchen.
- Trained new staff on cooking techniques and kitchen procedures as needed.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with other staff members regarding orders and menu changes.
- Performed basic knife skills such as dicing onions or slicing meats.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Kept stations stocked and ready for use to maximize productivity.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Support Manager
Walmart
Bennington
12.2017 - 05.2018
- Led team to enhance customer service standards across multiple departments.
- Trained staff on product knowledge and effective communication techniques.
- Coordinated daily operations to ensure efficient workflow and service delivery.
- Resolved customer inquiries and complaints to improve satisfaction levels.
- Developed training materials for new employees and ongoing staff development.
- Implemented best practices for inventory management and stock replenishment processes.
- Monitored team performance and provided constructive feedback to improve efficiency.
- Facilitated regular team meetings to address challenges and share updates effectively.
- Handled escalated calls from customers requiring additional assistance or specialized knowledge.
- Managed daily operations of the customer service department, including staffing schedules and resource allocation.
- Trained new employees on company policies and procedures related to customer service.
Department Manager
Walmart
Bennington
04.2017 - 12.2017
- Managed daily operations to ensure smooth store functionality.
- Oversaw staff scheduling to maintain optimal workforce levels.
- Trained new employees on store policies and customer service standards.
- Coordinated inventory management to ensure product availability.
- Implemented merchandising strategies to enhance product visibility.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Worked closely with sales associates to complete tasks.
Deli Associate
Walmart
Bennington
09.2016 - 04.2017
- Prepared fresh deli products for customers daily.
- Maintained cleanliness and organization of deli displays.
- Assisted customers with product selection and recommendations.
- Operated slicing equipment safely and efficiently.
- Stocked shelves with deli items and ensured freshness.
- Collaborated with team members to meet customer demands.
- Followed food safety guidelines and procedures consistently.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
Assistant Manager
Family Dollar
North Adams
04.2012 - 09.2016
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Handled customer inquiries and resolved issues promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored inventory levels and coordinated restocking efforts.
- Maintained store cleanliness and organized merchandise displays effectively.
- Supported sales initiatives through effective merchandising strategies.
Education
Drury High School
North Adams, MASkills
Enthusiastic Automotive Technician experienced in service and repair Delivered customer satisfaction and supported team goals through strong work ethic and mechanical expertise Excelled in diagnosing vehicle issues, providing accurate repair estimates, and effectively working independently while mastering new skills
Enthusiastic Automotive Technician experienced in service and repair Delivered customer satisfaction and supported team goals through strong work ethic and mechanical expertise Excelled in diagnosing vehicle issues, providing accurate repair estimates, and effectively working independently while mastering new skills
Timeline
Automotive Technician
Walmart
02.2024 - Current
Seasonal Team Lead
Walmart
02.2023 - 02.2024
Automotive Technician
Walmart
05.2022 - 02.2023
Apparel Team Lead
Walmart
08.2021 - 05.2022
Sporting Goods Sales Associate
Walmart
03.2021 - 08.2021
Personal Shopper
Walmart
10.2020 - 03.2021
Apparel Department Manager
Walmart
03.2019 - 10.2020
Deli Associate
Walmart
01.2019 - 03.2019
Line Cook
Applebee's
07.2018 - 01.2019
Support Manager
Walmart
12.2017 - 05.2018
Department Manager
Walmart
04.2017 - 12.2017
Deli Associate
Walmart
09.2016 - 04.2017
Assistant Manager
Family Dollar
04.2012 - 09.2016
Drury High School