Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Jones

Hampton,GA

Summary

Entrepreneurial Specialist with strong adaptability and resourcefulness. Impactful listener with a passion for finding innovative solutions and bringing experience in the field as a consultant assistant, looking to leverage skills in a dynamic and fast-paced environment to drive business growth and success.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

8
8
years of professional experience

Work History

General Manager

NCG Cinema
07.2023 - Current
  • Lead, manage, and schedule all theater staff, including assistant managers, crew leads, and hourly team members.
  • Ensure a welcoming, clean, and safe environment for guests and employees.
  • Monitor and drive theater performance metrics, including attendance, sales, labor costs, and guest satisfaction.
  • Oversee daily operations, including box office, concessions, and auditorium readiness.
  • Train and coach employees to deliver exceptional customer service and uphold company standards.
  • Manage inventory, ordering, and cost control for concessions and supplies.
  • Ensure compliance with health, safety, and fire regulations, as well as company policies.
  • Address customer concerns and resolve issues in a timely, professional manner.
  • Coordinate promotional and special event activities to increase attendance and revenue.
  • Prepare operational reports and communicate performance results to corporate leadership.

Master Detailing Technician/Detailing Operations Manager

GloryEliteDetailing
06.2017 - Current
  • Greet customers professionally.
  • Provide information about the detailing service.
  • Assist in addressing customer inquiries and concerns, ensuring a positive and satisfactory experience.
  • Support lead car detailer in providing high-quality mobile detailing services for vehicles.
  • Assist in scheduling appointments and managing the daily workflow.
  • Follow established procedures and guidelines to maintain consistent quality in detailing services.
  • Develop innovative strategies for businesses to expand and increase revenue.

Assistant Manager

NCG Cinema
11.2023 - 08.2024
  • Oversee and manage daily theater operations, including opening and closing procedures.
  • Coordinate with other departments, such as concession, ticketing, and cleaning staff, to ensure efficient workflow.
  • Monitor and maintain inventory levels for concessions and other supplies.
  • Ensure accurate cash handling and deposit procedures are followed.
  • Ensure high customer satisfaction by promptly addressing customer concerns and resolving issues.
  • Handle escalated customer complaints or difficult situations with professionalism.
  • Assist in budget management and control operational costs to meet financial targets.

Project Assistant

Nickel Works Consulting
11.2022 - 06.2023
  • Assisted in organizing and maintaining project documentation, files, and records.
  • Scheduled and coordinated meetings, conferences, and events related to economic development projects.
  • Prepared and distributed project-related materials, reports, and communication.
  • Compiled and organized data relevant to Economic development projects in the collection, analysis, and presentation of economic data to support decision-making.
  • Maintain database and spreadsheets related to project progress and outcomes.
  • Collaborate with project managers to ensure the timely completion of project tasks.
  • Monitor project timelines and deadlines, providing regular updates to the team.
  • Assist in preparing project status reports and presentations.
  • I communicated with internal and external stakeholders to gather information and updates, and supported and coordinated meetings with community leaders, businesses, and government officials.
  • Assist in building and maintaining positive relationships with key stakeholders.
  • Researched and analyzed economic trends, industry best practices, and relevant policies.
  • Summarized findings and presented insights to inform decision-making processes.
  • I also assisted in monitoring project budgets and expenditures, prepared financial reports, and participated in the procurement process as needed.

Education

Bachelor's - Business Administration, Entrepreneurship and Innovation

Georgia State University
Atlanta, GA
05.2022

Skills

  • Leadership & Team Management
  • Customer Service Excellence, Communication & Stakeholder Engagement
  • Project Coordination
  • Data Analysis & Reporting
  • Adaptability & Problem Solving
  • Python, Linux, Vista: POS system, Paycor (scheduling), Microsoft Office 365

Timeline

Assistant Manager

NCG Cinema
11.2023 - 08.2024

General Manager

NCG Cinema
07.2023 - Current

Project Assistant

Nickel Works Consulting
11.2022 - 06.2023

Master Detailing Technician/Detailing Operations Manager

GloryEliteDetailing
06.2017 - Current

Bachelor's - Business Administration, Entrepreneurship and Innovation

Georgia State University

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Jeffrey Jones