Jeffrey Ju
Ridgefield,NJ
Summary
Detail-oriented Salesforce Administrator with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Looking to tackle further skillsets such as CPQ and Platform App Builder in the near future.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Specialist & Salesforce Administrator
Biocartis US Inc.
03.2022 - Current
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Customize the user experience and manage profiles, permissions, roles, and groups.
- Enhanced user experience by optimizing Salesforce system configurations and customizations.
- Continually stay up to date with new Salesforce technology and inspire others to do the same.
IT Server Administrator
P.I. Art Center
11.2020 - 01.2022
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
HR Director's Assistant
P.I. Art Center
11.2020 - 06.2021
- Improved employee satisfaction by streamlining HR processes and implementing efficient systems.
- Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.
- Devised hiring and recruitment policies for small-employee company.
- Filed paperwork and organized computer-based information.
IT Support Specialist
KENEKTID X
06.2018 - 08.2020
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
TOEFL Proctor and Teacher Assistant
P.i. Art Center
06.2013 - 08.2016
- Enhanced test security by implementing strict proctoring protocols and procedures.
- Reduced instances of cheating by vigilantly monitoring exam rooms and maintaining a professional presence.
- Promoted academic integrity by ensuring adherence to testing rules and guidelines among students.
- Prevented unauthorized access to exams through meticulous verification of student identification prior to entry into the testing room.
- Enhanced student comprehension by incorporating diverse teaching methods and instructional materials.
- Provided personalized support to struggling students, resulting in improved performance and academic growth.
Education
High School Diploma -
Ridgefield Memorial High School
Ridgefield, NJ06.2013
Skills
- Technical Reporting
- System Upgrades
- Salesforce Customization
- User Administration
- Report Building
- Salesforce Configuration
- Lightning Experience
- Flow Builder
Certification
Salesforce Certified Advanced Administrator
Expected Mar 2024
Salesforce Certified Administrator (SCA)
Issued Dec 2023
Credential ID 3900846
Salesforce Certified Associate
Issued Nov 2023
Credential ID 3803539
Languages
English
Native or Bilingual
Korean
Limited Working
Timeline
IT Specialist & Salesforce Administrator
Biocartis US Inc.
03.2022 - Current
IT Server Administrator
P.I. Art Center
11.2020 - 01.2022
HR Director's Assistant
P.I. Art Center
11.2020 - 06.2021
IT Support Specialist
KENEKTID X
06.2018 - 08.2020
TOEFL Proctor and Teacher Assistant
P.i. Art Center
06.2013 - 08.2016
High School Diploma -
Ridgefield Memorial High School
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