Jeffrey Karr
Hills
Summary
Proven leader with experience at Dairy Queen Grill & Chill, adept in shift leadership and guest service. Excelled in staff onboarding and conflict management, enhancing team performance and customer satisfaction. Skilled in productivity monitoring and performance improvement, contributing to a safer and more efficient workplace.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dairy Queen Grill & Chill
12.2023 - 01.2025
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Prepared food to customer satisfaction
Yard Laborer
RP Lumber
06.2023 - 08.2023
- Operated motor vehicles and light trucks to load and unload supplies and equipment.
- Assisted and engaged with workers operating machinery and equipment to facilitate production process.
- Reported unsafe conditions, accidents, and incidents to supervisor and developed solutions to promote safe working environment.
- Used forklifts and pallet jacks to relocate products.
- Removed debris and waste from outdoor areas.
Education
High School Diploma -
Iowa City West High School
Iowa City, IA05-2024
Skills
- Productivity monitoring
- Production leadership
- Staff motivation
- Staff onboarding
- Performance improvement
- Crew coordination
- Shift leadership
- Relationship management
- Knowledge sharing
- Guest service
- Conflict management
Timeline
Shift Lead
Dairy Queen Grill & Chill
12.2023 - 01.2025
Yard Laborer
RP Lumber
06.2023 - 08.2023
High School Diploma -
Iowa City West High School
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