Jeffrey Kase
Glen Dale
Summary
Offering positive attitude and dedication to learning and growing in customer service environment. Brings ability to quickly grasp new concepts and practices, along with foundational skills in communication and teamwork. Ready to use and develop customer service and multitasking abilities in retail role.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Service
Cold Stone Creamery
Wheeling, WV
10.2024 - 12.2024
- Answered phone calls from customers
- Performed nightly cleaning of the store to maintain a welcoming environment
- Managed cash register operations, including counting and securely depositing daily earnings
- Responded to customer phone inquiries to provide assistance and information
- Counted and made monetary deposits from the register into the safe
- Left due to poor working conditions and toxic coworkers. The job was great; the people were not
Security Guard
Mckeen Security
Wheeling, WV
05.2020 - 11.2020
- Patrolled locations at Reynolds Memorial Hospital, then transferred to Wheeling Hospital where I prepared medical supplies for inbound ambulances and inspected premises for improper use.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards or security breaches.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
Housekeeper
Wheeling Park Commission
Wheeling, WV
01.2019 - 12.2019
- Delivered customer service to guests by cleaning hallways, restrooms, stairwells, and offices, and removing refuse to create a welcoming atmosphere.
- Maintained cleanliness and organization in guest facilities and common areas.
- Performed routine cleaning tasks, ensuring adherence to safety protocols.
- Assisted in inventory management of cleaning supplies and equipment.
Retail Associate
Best Buy
12.2018 - 12.2018
- Provided customer service in video game and media section during Black Friday season, assisting customers in finding desired items, recommending alternatives, and selling related products.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store presentation by organizing merchandise displays and ensuring inventory availability.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
Education
High School Diploma -
John Marshall Highschool
Glendale, WV05-2017
Skills
- Retail sales customer service and engagement
- Conflict resolution
- Negotiation
- IT
- Technical skills
- Typing
- Customer relationship management
- Driving
- Security
- Product knowledge
Certification
Driver's License
Timeline
Customer Service
Cold Stone Creamery
10.2024 - 12.2024
Security Guard
Mckeen Security
05.2020 - 11.2020
Housekeeper
Wheeling Park Commission
01.2019 - 12.2019
Retail Associate
Best Buy
12.2018 - 12.2018
High School Diploma -
John Marshall Highschool