Jeffrey Keech
Murphy,TX
Summary
Senior software developer with 25+ years of experience building and maintaining enterprise-grade applications across travel, financial services, and consulting domains. Highly proficient in C# and .NET, with deep expertise in distributed systems, API integration, SQL Server, and DevOps practices. Known for clean, maintainable code, cross-functional collaboration, and delivering reliable solutions in high-volume production environments.
Overview
2027
2027
years of professional experience
Work History
IVR Developer
National Product Services
- Developed and maintained an Interactive Voice Response system, allowing over 5000 contract assembly technicians to submit time entries and log product assembly information.
Software Consultant
Booz Allen Hamilton
- Worked on multiple software development projects for the Federal Government utilizing ColdFusion, Java, VB .NET, and SQL Server.
Web Developer
WPage.com
- Developed suite of products using ColdFusion, HTML, and SQL Server for Professional Associations.
RF Engineer
LCC International
- Worked as a Radio Frequency Engineer, designing and testing Cell phone networks throughout the United States and Europe.
Software Developer
SAP Concur
03.2015 - Current
- Develop and enhance a distributed enterprise platform (COMPLEAT) providing mid-office solutions to the travel management industry. The platform consists of a workflow automation IDE for TMCs, distributed server and load management services, agency-specific managers, encryption services, inter-process communication infrastructure, and multiple client-facing and internal web applications. Written in .NET and Go with multiple back-end SQL Server databases.
- Maintained high-reliability platform. Oversaw 100+ .NET projects processing 102M+ unique PNRs annually (distributed Windows services, desktop apps, web services) and achieved
- Integrated GDS providers. Connected Sabre, Amadeus, Galileo, Apollo, and Worldspan with vendor-specific protocols and PNR workflows; increased booking automation coverage across 60+ global agencies.
- Deployed enterprise CI/CD: Implemented Jenkins and GitHub Actions pipelines integrated with Checkmarx, Mend, and Blackduck scanning, Slack messaging, and story repository, and utilized Artifactory and AWS S3 for multi-environment artifacts. Pipelines improved release reliability and reduced deployment failures.
- Developed a workflow to automate virtual credit card creation using configurable business rules and SOAP/REST API integrations with third-party providers, supporting the creation of over 250,000 virtual cards per year.
- Developed an automated bounced email processing pipeline using POP3, configurable business rules, and REST API integration with internal Windows Services, reducing manual intervention and improving deliverability monitoring for 30M+ bounced emails per year.
- Designed and maintained data-driven RDLC reports integrated with SQL Server to provide stakeholders with visibility into PNR workflow processing, system usage, and performance metrics.
- Maintained and optimized a nightly data warehousing and archiving process using SQL server scheduled jobs and stored procedures, processing millions of records nightly to support long-term data retention and business reporting requirements.
- Designed and developed REST APIs to integrate with multiple third-party vendor services, expose internal Windows Service functionality, and provide client-facing endpoints for job scheduling and data ingestion into SQL Server; documented APIs using Swagger/Open API.
- Optimized SQL Server database performance through query tuning, index optimization, and execution plan analysis, reducing latency and improving response times for critical application workflows.
- Implemented a custom metrics and observability framework using the Elastic Stack (Elasticsearch, Kibana), providing real-time dashboards for monitoring application performance, system health, and operational KPIs across more than 20 systems and services.
- Implemented Dynatrace monitoring across application services, configuring custom dashboards, alerting thresholds, and service definitions to provide real-time visibility into application health and performance.
- Migrated legacy email framework to MimeKit to enable DKIM signing and improve email security and deliverability.
- Wrote a PowerShell post-deployment verification script that queried all servers to validate artifact versions, ensuring deployment completeness and catching any missed updates.
- Wrote a PowerShell script to automate client offboarding, purging all associated assets (client logs, images, and templates) from servers upon contract non-renewal, ensuring clean and complete data removal.
- Leveraged Prompt Engineering techniques with Cline and GitHub Copilot to triage and validate security vulnerabilities identified by Sysdig and Orca compliance scanning tools, improving remediation efficiency.
- Owned QA environment releases and supported Production deployments, performing post-release health monitoring using Dynatrace, Kibana, and SQL Server to validate stability and quickly identify issues.
- Created and maintained comprehensive technical design documentation and client-facing user guides, ensuring clear communication of system architecture, workflows, and functionality to both internal teams and external clients.
- Partnered with peers to review and analyze system requirements and design, ensuring technical feasibility and alignment before development.
- Facilitated requirements review and estimation refinement meetings to align stakeholders, prioritize work, and develop accurate delivery schedules.
- Served as a technical liaison between third-party vendors, end users, customers, and internal product stakeholders to gather, clarify, and communicate system requirements and enhancement requests.
- Championed continuous quality improvement across the development lifecycle, participating in and refining code reviews, release processes, QA practices, and team retrospectives to drive higher standards and more reliable deliveries.
Owner
Homewatch Caregivers of Garland
08.2014 - 12.2017
- Oversaw and managed all areas of a Home Health Care Business, focusing on providing the highest quality of care to individuals of all ages who seek assistance in their home.
Software developer
Fidelity Investments
03.2012 - 09.2014
- Designed, developed, and maintained a C#/.NET WPF/Windows Forms desktop application used by approximately 300 Call Center Associates to manage customer accounts, process trades, and handle customer inquiries. Application communicated with multiple back-end systems and databases through a layer of SOAP Business Services, with database management handled by a dedicated database team.
- Technologies: C#, .NET Framework, WPF, Windows Forms, Visual Studio, SOAP/WSDL
- Designed and implemented a multi-screen Systematic Investments and Withdrawals workflow, enabling Call Center Associates to process customer changes to recurring investment and withdrawal plans via phone or paper forms.
Lead Senior Consultant
Sungard Consulting Services
07.2006 - 01.2012
- Software consultant delivering solutions across web, desktop, and data warehousing domains, fulfilling roles spanning application development, system implementation, and business intelligence across multiple client engagements.
- Collaborated with a team of 15 to design and develop a custom ERP system (Helios) using C#, JavaScript, .NET, and SQL Server, supporting approximately 15,000 employees with time and expense entry, accounting, PTO tracking, and reporting capabilities.
- Led deployment and onboarding of Helios ERP and an accounts receivable application across approximately 40 internal business units as part of a 3-person implementation team.
- Collaborated with corporate leadership to define business and technical requirements for a business intelligence management system and led development of the solution using iDashboards.
- Joined a 15-person team at BenefitMall to develop a Broker, Carrier, and Participant Administration application for the insurance industry in C#/.NET and SQL Server, utilizing SpecFlow for integration testing and supporting UAT and regression testing efforts.
Education
Master of Science - Electrical Engineering
George Mason University
Bachelor of arts - Mathematics
Catholic University of America
Skills
- C#
- VBNET
- NET Framework
- RESTful web services
- SOAP web services
- 3rd party API integration
- XML Processing
- JSON Processing
- Microservices
- Design Patterns
- Multi-tier Architecture
- Service-Oriented Architecture
- SQL Server
- ADONET
- Entity Framework
- Database Design
- CI/CD pipelines
- Infrastructure as Code
- Puppet
- Unit testing
- Integration testing
- Mocking Frameworks
- Security
- Authentication
- SAML
- Cryptography
- Best Practices
- Data Synchronization
- Message Processing
- AI Prompt Engineering
- Windows Services
- Task Scheduling
- Metrics Collection
- Performance Optimization
- Logging
- Monitoring
- Dynatrace
- Kibana
- AWS cloud operations
- Python
- Go
- YAML
- Powershell
- Javascript
- Jquery
- GitHub
- Nuget
- Technical Troubleshooting
- SDLC
- Agile
- Scrum
- Requirements Gathering
- Process Efficiency
- Relationship Management
Timeline
Software Developer
SAP Concur
03.2015 - Current
Owner
Homewatch Caregivers of Garland
08.2014 - 12.2017
Software developer
Fidelity Investments
03.2012 - 09.2014
Lead Senior Consultant
Sungard Consulting Services
07.2006 - 01.2012
Software Consultant
Booz Allen Hamilton
Web Developer
WPage.com
RF Engineer
LCC International
Bachelor of arts - Mathematics
Catholic University of America
IVR Developer
National Product Services
Master of Science - Electrical Engineering
George Mason University
Personal Information
Title: Senior software developer