Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Kiko

Cincinnati,OH

Overview

19
19
years of professional experience

Work History

Sales Team Supervisor

Ferguson Enterprises
06.2022 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.

Inside Sales Team Lead

Ferguson Enterprises LLC
10.2017 - 06.2022
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Updated accounts and maintained long-term relationships with clients.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Serviced existing accounts on regular basis to maximize revenue.

Outside Sales Representative

Ferguson Enterprises LLC
03.2012 - 10.2017
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Exceeded monthly sales targets and quotas consistently.
  • Built strong client rapport to establish diversified network of connections.
  • Monitored competitor activities to maintain competitive advantage.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Branch Manager

Ferguson Enterprises LLC
10.2006 - 02.2012
  • Resolved customer complaints to maintain high level of satisfaction.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Worked directly with customers and associates to handle internal and external complaints and objections.
  • Set pricing strategy and discount rates.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Counter Sales Representative

Ferguson Enterprises LLC
07.2004 - 09.2006
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Finalized sales by completing payments and required paperwork.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Answered telephone calls to offer information and promote business products.
  • Welcomed customers and offered immediate assistance in line with business policies.

Education

Bachelor of Science - Marketing

Miami University
Oxford, OH
05.2004

Skills

  • Customer Service
  • Product Merchandising
  • Lead Generation
  • Sales Promotions
  • Inventory Control
  • Relationship Building
  • Mentoring and Training
  • Positive Customer Experience
  • Account Management
  • Meeting Sales Goals

Timeline

Sales Team Supervisor

Ferguson Enterprises
06.2022 - Current

Inside Sales Team Lead

Ferguson Enterprises LLC
10.2017 - 06.2022

Outside Sales Representative

Ferguson Enterprises LLC
03.2012 - 10.2017

Branch Manager

Ferguson Enterprises LLC
10.2006 - 02.2012

Counter Sales Representative

Ferguson Enterprises LLC
07.2004 - 09.2006

Bachelor of Science - Marketing

Miami University

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