Jeffrey Kiko
Cincinnati,OH
Overview
19
19
years of professional experience
Work History
Sales Team Supervisor
Ferguson Enterprises
06.2022 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
Inside Sales Team Lead
Ferguson Enterprises LLC
10.2017 - 06.2022
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Addressed each customers' needs and wants to recommend suitable product options.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Serviced existing accounts on regular basis to maximize revenue.
Outside Sales Representative
Ferguson Enterprises LLC
03.2012 - 10.2017
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Built strong client rapport to establish diversified network of connections.
- Monitored competitor activities to maintain competitive advantage.
- Utilized customer feedback to identify new product opportunities and market trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Branch Manager
Ferguson Enterprises LLC
10.2006 - 02.2012
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Set pricing strategy and discount rates.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Counter Sales Representative
Ferguson Enterprises LLC
07.2004 - 09.2006
- Restocked, rotated and visually merchandised products for maximum sales.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Answered telephone calls to offer information and promote business products.
- Welcomed customers and offered immediate assistance in line with business policies.
Education
Bachelor of Science - Marketing
Miami University
Oxford, OH05.2004
Skills
- Customer Service
- Product Merchandising
- Lead Generation
- Sales Promotions
- Inventory Control
- Relationship Building
- Mentoring and Training
- Positive Customer Experience
- Account Management
- Meeting Sales Goals
Timeline
Sales Team Supervisor
Ferguson Enterprises
06.2022 - Current
Inside Sales Team Lead
Ferguson Enterprises LLC
10.2017 - 06.2022
Outside Sales Representative
Ferguson Enterprises LLC
03.2012 - 10.2017
Branch Manager
Ferguson Enterprises LLC
10.2006 - 02.2012
Counter Sales Representative
Ferguson Enterprises LLC
07.2004 - 09.2006
Bachelor of Science - Marketing
Miami University