JEFFREY KILNAPP
Forestdale,MA
Summary
US Coast Guard Certified First Mate with 5 years of experience in hospitality, customer service, and maritime navigation. Technologically adept and skilled in graphic design, media editing, and online community organizing. Demonstrates expertise in auto/maritime detailing, business management, and first aid, consistently driving service excellence and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Planet Fitness
Mashpee
01.2024 - Current
- Assist members with inquiries and account management, ensuring high satisfaction and retention
- Resolve member issues efficiently, contributing to a positive gym environment
- Manage daily front desk operations, maintaining accurate records and smooth workflow
- Promote membership benefits, driving increased sign-ups and member engagement
- Collaborate with team to implement new policies, enhancing overall member experience
- Streamlined member onboarding process, reducing wait times and boosting new sign-ups, directly contributing to gym's revenue growth
- Developed and implemented a new member feedback system, providing valuable insights for continuous service improvement
- Mentored new team members on customer service best practices, fostering a culture of excellence and member-first approach
- Analyzed membership trends to identify opportunities for targeted promotions, resulting in increased member acquisition and retention
Manager/Crewmember
CM Yacht Charters
Fort Lauderdale
05.2021 - 10.2023
- Oversaw the day to day activities such as but not limited to general maintenance of the vessels, cleaning both interiors and exteriors of vessels and arranging charters for clients seeking them
- Managed yacht charters, boosting repeat customers and maintaining safety
- Specialized in maintenance, fostering positive team morale, and receiving management commendations
- Oversaw daily yacht operations, including vessel maintenance and client charter arrangements
- Excelled in stain and rust removal, ensuring impeccable presentation
- Led crew in maintaining high standards for yacht charters
- Cultivated positive team dynamics, resulting in improved workflow and client satisfaction
- Implemented efficient charter scheduling, handling up to 15 weekly
- Developed expertise in specialized cleaning techniques, enhancing vessel aesthetics and longevity
- Delivered exceptional charter experiences, garnering client praise and management recognition
- Consistently requested by clients, contributing to company's reputation and growth
Detailer
Bottoms up Detailing
Pembroke, US
08.2020 - 04.2021
- Performed comprehensive detailing for cars and boats, both in-house and on-site
- Ensured meticulous cleaning and restoration of vehicles to meet client expectations
- Streamlined detailing processes, reducing service time while maintaining quality
- Implemented efficient techniques for both automotive and marine detailing projects
- Worked closely with team members to coordinate travel services, ensuring timely completion of off-site detailing jobs and enhancing customer satisfaction
- Introduced new detailing methods and products, improving overall service quality
- Adapted techniques to address unique challenges in both car and boat detailing
- Embraced diverse detailing projects, from luxury vehicles to high-end boats
- Demonstrated passion for restoring and enhancing various vehicle surfaces and interiors
- Executed meticulous detailing for cars and boats, specializing in vinyl stain and rust removal
Cashier
Lowes
06.2019 - 02.2020
- Mastered point-of-sale system, enhancing transaction speed and accuracy
- Cultivated product expertise, enabling personalized recommendations and boosting customer satisfaction
- Implemented meticulous cash handling procedures, ensuring precise drawer balances
- Developed efficient bagging techniques, minimizing product damage and improving checkout flow
- Streamlined refund and exchange processes, reducing customer wait times and enhancing overall shopping experience
- Consistently met sales targets through upselling strategies
- Fostered strong teamwork, assisting colleagues during peak hours to maintain smooth operations
- Participated in crosstraining initiatives, expanding skill set beyond core responsibilities
- Proposed and implemented queue management improvements, significantly reducing customer wait times
- Adapted quickly to new product launches, effectively communicating features to customers
Education
High School Diploma -
Boca Raton Community Highschool
Boca Raton01.2019
Skills
- Business Management
- Licensed to carry firearms
- Employee training
- Punctual and reliable
- Operations management
- Schedule oversight
- First Aid & CPR
- Basic Firefighting
- Maritime Navigation
- Auto/Maritime detailing
- Hospitality & Customer service
- Technologically savvy
- Graphic Design
- Media Editing
- Multi-instrument musician/vocalist
- Painter
- Online Community Organizing
- Mentoring and coaching
Languages
- English
- Spanish (Minimal)
- German (Currently Learning)
Awards
- Honor Cadet/Honor Platoon NJROTC
- 1st Place Lions International Peace Poster Contest
- Top Donor 3 years consecutively Jump Rope for Heart, American Heart Association.
Certification
- Massachusetts License to Carry 09/04/2024
- Florida Boater Education Lifetime Certificate 08/26/2024
- Stop the Bleed Certificate 04/26/2024
- OpSec Awareness for Military Members, DOD Employees and Contractors 04/26/2024
- Florida Conceal Carry Permit 09/13/2022
- Standards of Training, Certification, and Watchkeeping for Seafarers 06/08/2021
Timeline
Shift Manager
Planet Fitness
01.2024 - Current
Manager/Crewmember
CM Yacht Charters
05.2021 - 10.2023
Detailer
Bottoms up Detailing
08.2020 - 04.2021
Cashier
Lowes
06.2019 - 02.2020
High School Diploma -
Boca Raton Community Highschool
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