Summary
Overview
Work History
Education
Skills
Certification
Government Clearance
Timeline
Generic

Jeffrey Klotz

Shawnee

Summary

Professional with strong technical background and proven track record in managing and optimizing IT systems. Adept at ensuring system stability, security, and performance through effective problem-solving and strategic planning. Emphasizes team collaboration and adapts to evolving needs while maintaining focus on delivering results. Skilled in network administration, server management, and cybersecurity with reliability and flexibility valued by employers.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Systems Administrator Tier III

ScriptPro
08.2022 - Current
  • Ensured data integrity and optimized disaster recovery for servers, servicing over 2,000 pharmacies and reducing downtime by 20%.
  • Led cross-functional collaboration, successfully met 95% of SLA requirements within project timelines.
  • Enhanced system performance by 30% through effective troubleshooting using Windows Resource Monitor and system logs.
  • Implemented new certificates in Azure, ensuring 100% uptime for 30+ services and enhancing application performance.
  • Managed server alert responses, resolving performance and hardware issues within an average of 15 minutes, enhancing system uptime by 20%.
  • Documented and maintained concise notes for over 500+ service request tickets, enhancing team efficiency and knowledge sharing.
  • Resolved network issues by utilizing tools like Ping, nslookup, and ipconfig, enhancing connectivity.
  • Implemented and managed security software for 50+ systems, enhancing protection and compliance.
  • Deployed 10+ release updates using Octopus Deploy, enhancing software performance and reducing downtime by 20%.
  • Configured and customized over 50 deployment packages, enhancing efficiency.
  • Optimized SQL queries and managed backup processes, improving data retrieval efficiency.
  • Implemented SecureDoc software to encrypt and decrypt sensitive data, enhancing data security by 30%.
  • Parts ordering for all hardware faults.
  • DoD CAC clearance

Systems Administrator

CS II LLC
05.2019 - 08.2022
  • Provided comprehensive remote and onsite IT support to over 40 small and medium businesses in the KC Metro area, ensuring 95% uptime.
  • Collaborated with CEO and Sr. Network Administrator to streamline communication and enhance project visibility.
  • Orchestrated the setup of over 300+ new users' devices, including PCs and peripherals, enhancing operational efficiency.
  • Upgraded PCs and servers by installing SSDs, RAM, and video cards, improving performance.
  • Streamlined team onboarding by creating 50+ new users in the Office 365 Admin console, enhancing productivity.
  • Eliminated malware and ransomware from over 100 PCs and servers, enhancing system security and performance.
  • Configured security policies within Fortinet firewalls, enhancing network protection and reducing threats by 20%.

Systems Administrator

The Frank Agency
04.2018 - 04.2019
  • Managed IT services and support for 35+ local users, enhancing system performance and user satisfaction.
  • Collaborated with the CEO to strategize and drive key initiatives, enhancing executive decision-making.
  • Streamlined inventory management for 500+ devices, reducing discrepancies by 20% and improving asset tracking efficiency.
  • Delivered daily face-to-face desktop support to over 35 local employees, within a timely manner.
  • Creation of over 35+ new user accounts and computers in Active Directory, enhancing operational efficiency.
  • Set up and troubleshot over 50 Polycom SIP IP phones, enhancing team communication and reducing downtime by 30%.
  • Onboarded 35+ users onto Skype for Business 2015, enhancing team collaboration and communication.
  • Resolved 99% of user-reported Windows and Mac device issues, enhancing productivity and reducing downtime.
  • Administering Adobe Creative Cloud user accounts and access.
  • Nurtured relationships with 10+ third-party vendors, coordinating quarterly meetings to assess and enhance product offerings.
  • Resolved web page issues on IIS 10, enhancing user experience and reducing downtime by 20%.

Application Support Analyst II

ScriptPro
07.2014 - 04.2018
  • Delivered exceptional call center support to over 2,000 pharmacies, boosting customer satisfaction by 20%.
  • Streamlined documentation for 100+ weekly calls in the Siebel system.
  • Optimized SQL queries, enhancing database efficiency after updating 100+ records.
  • Diagnosed network issues using PING and TCPING, reducing response times.
  • Conducted network diagnostics to identify and resolve issues affecting site performance and reliability.
  • Troubleshot hardware and peripherals.

Education

A.A.S. Degree - Information Technology, Emphasis in Network Administration

Johnson County Community College
05.2010

Skills

  • Windows Server Management (2016,2019)
  • Azure
  • Active Directory
  • Customer Service
  • Networking
  • Network Protocols (TCP/IP, DNS, DHCP)
  • System Setup and Administration
  • Troubleshooting Hardware Issues
  • Backup and Recovery Solutions
  • Documentation Skills
  • Performance Optimization
  • System monitoring
  • Performance analysis

Certification

70-685 Microsoft Windows 7 Enterprise Desktop Support Technician (MCTS)

Government Clearance

Active Government Contractor Common Access Card

Timeline

Systems Administrator Tier III

ScriptPro
08.2022 - Current

Systems Administrator

CS II LLC
05.2019 - 08.2022

Systems Administrator

The Frank Agency
04.2018 - 04.2019

Application Support Analyst II

ScriptPro
07.2014 - 04.2018

A.A.S. Degree - Information Technology, Emphasis in Network Administration

Johnson County Community College

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