Jeffrey Kohn
Elmhurst,IL
Summary
To seek out a role that will allow me to fully utilize twenty-six years of dealership experience; bringing specific and measurable results to my assigned dealership and brand.
Highly driven individual that thrives on the challenge of continuous improvement. While in my current position I have implemented solid processes that have lead to increased profits, won awards for customer satisfaction and financial performance, and set new records in vehicle sales and fixed operations.
Overview
24
24
years of professional experience
Work History
General Manager
World Car Hyundai North
07.2022 - 08.2024
- With a high turnover in sales and no culture to speak of, I had to quickly gain rapport and trust with our employees.
- I immediately overhauled the CRM processes while providing ongoing training in order to increase internet lead closure with strong phone and floor results as well.
- We established goals that were specific and measurable.
- Our service department had declining retention along with poor CSI. Two things that go hand in hand.
- We installed new processes including video MPI and strong tablet use on the drive by advisors.
- In both Variable and Fixed, teaming with department managers, we created processes that we measured constantly and coached as required.
- I work each day to create lasting, successful professional relationships. Growing my employees and creating our future leaders within the store.
General Manager Kendall Toyota | Kendall UC Store
Kendall Auto Group
01.2021 - 06.2022
- With a proven track record managing the Kendall Auto Plex and bringing continuity to it's multiple brands, I was asked to take the role as GM for another multi-store leadership role. With our Toyota dealership and a separate rooftop selling only preowned, we regularly averaged 125-140 new and 225-250 used cars per month
- Because of the volume being achieved I have worked to ensure that we have the correct people and processes in place
- Through process inspection and audits, I have been able to identify 'pinch points' leading to process changes
- The Toyota dealership has won President's Award seventeen years in a row
- Truly a store built on world-class customer service leading to exceptional profits and excellent employee retention
General Manager Kendall Honda/Acura
Kendall Auto Group
03.2020 - 01.2021
- As the Auto Plex General Manager my leadership encompasses multiple brands
- Honda, Acura, Chevrolet, GMC, Buick, and Cadillac
- My role requires directing and supervising the daily operations of the stores
- The Kendall Auto Plex is multi-faceted as it incorporates multiple brands with a large campus
- Under my direction we were able to streamline key operational aspects within the Auto Plex
- We implemented an Auto Plex Pre-Owned Director in order to achieve our goal of ensuring used car acquisition, reconditioning, marketing, and display were uniform among the stores
- We took the same template and applied it to our Fixed Operations Director
- This role ensures that processes are duplicated for each Service and Parts operation
- With this change we are able to measure key metrics within the specific brand platform
- From Variable Operations to Fixed Operations my role requires the ability to multitask and prioritize objectives and tasks
- My multi brand responsibilities require accurate knowledge of dealer requirements, brand compliance, and executive communication with each brand
- These processes have led to increased market share, greater dealership profitability, increased customer satisfaction
General Manager
AutoNation
12.2016 - 02.2020
- With a decade of experience in the publicly traded automotive sector, I fully understand the role of a leader and the intricacies of a multi-layer executive management team
- From Variable to Fixed Operations the scope is broad
- My duties at this store began with a re-building phase
- I was chosen for this dealership because of my people building skills and process driven thinking
- We have moved from the rebuilding phase to driving excellence and honing processes and people in order to drive further profitability
- With previous high turnover and decreasing profitability, my responsibilities at this store have entailed taking an inventory of our greatest asset, people
- Determining assets and liabilities with our staff and making appropriate changes to better serve our customer and in the end, dealership health
- Daily focus on our CRM has been a major undertaking to make sure staff are fully aware of the expectations in regards our key CRM metrics and drivers
- From appointments, outbound phone calls, outbound emails, contact made, and menu sent, I have created a process for Sales Associates and eCom associates to make sure we are driving the effort every day
- Overall, I would say being a student of the business, has allowed me to hone in on deficiencies, acknowledge strengths, breakdown and rebuild processes, and thereby drive dealership profitability
- In the eight years of this dealership's operation, 2018 was the most profitable year achieved
- Our dealership also achieved Audi CSI excellence recognition
- In 2018, I was awarded the annual Operational Excellence award which can only be awarded to one store per brand
- I also received the Fixed Operations Excellence Award for the Audi Brand within AutoNation, again, with only one store being awarded for each brand
- We also were honored to receive the coveted Audi Magna Society Award in 2018
General Manager
Penske Automotive Group
05.2011 - 12.2016
- As General Manager of Audi Chandler my responsibilities are broad
- I have a hand in all departments both Variable and Fixed
- I regularly examine all the financial aspects of the dealership through the use of the financial statement and other internal reports
- My experience with the Penske Automotive Group has given me a firm working knowledge of the corporate environment
- I have worked in all departments to develop processes that are customer centered, thereby maintaining strong SSI and CSI scores
- I oversee and organize all marketing for the dealership with the assistance of our creative agency, they in turn work closely with Audi to maintain brand compliance
- I have also worked closely with Audi to increase new vehicle sales and market share thus maximizing future vehicle allocations
- In my tenure as GM we have steadily increased market share, set new sales records, and set new standards in the arena of SSI and CSI
- By developing strong people and processes I have been able to ensure that all employees share the same vision thus creating an environment that is conducive to strong sales and customer satisfaction
- Audi Chandler was awarded with Audi's top recognition, Audi Magna Society, consecutively in 2012 and 2013
- This honor was bestowed to less than 25% of Audi dealers in 2013
- It is an accomplishment that requires surpassing new and CPO vehicle sale objectives, maintaining industry leading CSI and SSI scores, as well as other objectives related to Fixed Operations and financial performance
Used Car Director
Penske Automotive Group
01.2010 - 05.2011
- My role as Used Car Director at Tempe Honda provided me with invaluable experience that I still draw on to this day
- As Used Car Director, my responsibilities encompassed all areas of the department
- While still maintaining an active role on the sales desk, I took steps to ensure that we maintained the used car volume and gross set forth in the Penske Automotive Group annual budget
- Overseeing the used car department at a store of this size was similar in many ways to running a medium size dealership
- With an average of 150 used cars deals per month, I oversaw a sales staff of approximately 15 individuals, plus a two person internet department, a sub-prime department, and 2 financial services consultants
- With used cars playing such a key role in the overall health of the dealership, I took my responsibilities very seriously
- I was very hands on when it came to overseeing all the reconditioning of trades and purchased vehicles
- Maintaining the motto of 'retail first' enabled us to minimize our wholesale transactions and maximize retail sales
- I utilized all sources to acquire pre-owned vehicles
- I attended live auctions and also took advantage of on-line auctions
- The used car department was also very active in the Honda CPO program
- No matter the manufacturer, CPO vehicles play a key role in any dealership environment
- All these efforts aided in maintaining a 1:1 used to new sales ratio during my tenure
- I count myself lucky to have held this role, as I know it has been instrumental in my success to this day
General Manager
Krumland Automotive Group
12.2005 - 12.2009
- My role as General Manager at Roswell Honda involved all aspects of dealership management both in variable and fixed operations
- I oversaw the creation of critical processes for all departments leading to the awarding of Honda's prestigious President's Award
- I worked hand in hand with the dealer principal and Honda Motor Company as we transitioned into a new dealership facility
- With the additional allocation of new car inventory and the new facility, I was able to lead the dealership into setting new records in new vehicle sales, thus increasing our market share in the area
- I was also key in increasing the used car volume of the dealership
- We were able to achieve a 2:1 used to new car ratio by focusing on several key areas
- First we fully participated in Honda's Certified Used Vehicle program
- We expanded our resources for acquiring used cars, via live and online auctions
- I instituted the use of software programs such as AAX and V-Auto to ensure that we maintained a competitive advantage in the online market
- And finally, and most importantly, I forged a solid path into the sub-prime automotive market
- Through the acquisition of key sub-prime lenders and targeted marketing we achieved substantial financial results
- Overall I would say that my greatest accomplishment in this position was that I was successful in creating a highly cohesive team that worked with one goal in mind, to provide the highest level of customer satisfaction while maintaining a financially successful dealership operation
Finance Director and Sales Manager
Krumland Automotive Group
01.2001 - 11.2005
- My experiences with Roswell Toyota helped establish the rest of my automotive career
- I started as a Sales Representative with the aspiration of moving into a management position
- After six months on the sales staff I received my first management position as Finance Manager
- In this position I totally changed the expectations of what role the F & I Department could play in maximizing the bottom line of the dealership
- Through continuing education like TQFM (Toyota Quality Financial Mgmt) I quickly established the mark to be achieved by all other finance managers in the auto group
- From this position I was moved to Finance Director overseeing all four stores in our group, eventually earning a position as New and Used Vehicle Sales Manager
- This new position solidified my ability to maximize every car deal both in gross and CSI levels
- To this day I believe my strong F & I education and experience are a cornerstone to all my Variable Operation successes
Education
General Dealership Management Program -
NADA Dealer Academy
McLean, VA12.2008
Automotive Operations General Manager -
AutoNation General Manager University
Ft. Lauderdale, FL12.2018
Finance and Insurance Products and Services -
Toyota Quality Financial Management (TQFM)
Torrance, CA12.2002
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Process Improvements
- Business Development
- Staff training/development
- Efficient multi-tasker
References
Provided upon request
Personal
Highly driven individual that thrives on the challenge of continuous improvement. While in my current position I have implemented solid processes that have lead to increased profits, won awards for customer satisfaction and financial performance, and set new records in vehicle sales and fixed operations.
Timeline
General Manager
World Car Hyundai North
07.2022 - 08.2024
General Manager Kendall Toyota | Kendall UC Store
Kendall Auto Group
01.2021 - 06.2022
General Manager Kendall Honda/Acura
Kendall Auto Group
03.2020 - 01.2021
General Manager
AutoNation
12.2016 - 02.2020
General Manager
Penske Automotive Group
05.2011 - 12.2016
Used Car Director
Penske Automotive Group
01.2010 - 05.2011
General Manager
Krumland Automotive Group
12.2005 - 12.2009
Finance Director and Sales Manager
Krumland Automotive Group
01.2001 - 11.2005
General Dealership Management Program -
NADA Dealer Academy
Automotive Operations General Manager -
AutoNation General Manager University
Finance and Insurance Products and Services -
Toyota Quality Financial Management (TQFM)
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